SR AR CALLER Job Description Template
The SR AR CALLER plays a critical role in the revenue cycle management process. This position entails contacting insurance companies to resolve outstanding claims, updating patient account information, and ensuring that payments are processed efficiently and accurately. The role requires excellent communication skills and a thorough understanding of medical billing and coding.
Responsibilities
- Contact insurance companies to follow up on unpaid claims
- Resolve issues related to claim denials or rejections
- Update patient account information and documentation
- Coordinate with internal teams for accurate billing and payment processing
- Maintain detailed records of communication with payers
- Meet daily and monthly targets for claim resolution
- Keep up-to-date with changes in insurance policies and regulations
- Provide excellent customer service and support to patients and healthcare providers
Qualifications
- High school diploma or equivalent; associate's or bachelor's degree preferred
- Minimum of 2 years of experience in medical billing or healthcare revenue cycle management
- Strong knowledge of medical terminology, billing codes, and insurance procedures
- Ability to handle high-pressure situations and meet deadlines
- Excellent communication and negotiation skills
- Detail-oriented with strong organizational skills
- Proficiency in using medical billing software and Microsoft Office Suite
- Customer-focused with a positive attitude and problem-solving abilities
Skills
- Medical billing and coding
- Insurance claims resolution
- Customer service
- Negotiation
- Microsoft Office Suite
- Medical billing software
- Attention to detail
- Written and verbal communication
Frequently Asked Questions
A SR AR Caller, or Senior Accounts Receivable Caller, specializes in managing and optimizing the collections process in a healthcare setting. They contact insurance companies and patients to ensure payment is received for services rendered. Key tasks include resolving discrepancies, following up on claims, and ensuring adherence to billing policies. They also maintain detailed records and work closely with other departments to improve efficiency and accuracy in the billing cycle.
To become a SR AR Caller, candidates typically need an associate's or bachelor's degree in business, finance, or a related field. Prior experience in accounts receivable or medical billing is often required. Additionally, strong communication skills, proficiency in medical billing software, and an understanding of healthcare reimbursement processes are important. Pursuing certifications such as Certified Medical Reimbursement Specialist (CMRS) can further enhance career prospects.
The average salary for a SR AR Caller varies based on factors like location, experience, and the complexity of the healthcare system they are working within. Generally, salaries are competitive and reflect the candidate's expertise in managing accounts receivable processes efficiently. Benefits such as health insurance, retirement plans, and performance bonuses may also be offered, enhancing the overall compensation package.
Qualifications for a SR AR Caller include a solid educational background in business or finance, with a degree preferred. Experience in insurance claim processing, medical billing, and knowledge of healthcare regulations is essential. Proficiency with billing software and communication skills are critical, as the role involves negotiating and resolving payment issues with payers and patients effectively.
Key skills for a SR AR Caller include analytical thinking, problem-solving, and attention to detail. The role involves resolving billing issues, ensuring timely collections, and navigating complex reimbursement policies. Responsibilities include contacting payers, negotiating settlements, maintaining records, and collaborating with peers to improve the efficiency of the revenue cycle. Strong interpersonal skills and the ability to handle sensitive financial information discreetly are also crucial.