SFDC AMS Support Job Description Template
The SFDC AMS Support role is responsible for maintaining and enhancing Salesforce applications, ensuring optimal performance, and addressing user requests and incidents. The position requires collaboration with various teams to implement new solutions and troubleshoot existing issues.
Responsibilities
- Provide daily administration and support for Salesforce applications.
- Handle user requests, system configurations, and customizations.
- Troubleshoot issues and implement fixes in a timely manner.
- Collaborate with business users to gather requirements and implement solutions.
- Develop and maintain documentation for system processes and customizations.
- Monitor system performance and proactively address potential issues.
- Stay up-to-date with Salesforce updates and best practices.
- Coordinate with external vendors and internal teams for system integrations.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 3+ years of experience in Salesforce administration and support.
- Strong understanding of Salesforce architecture and data models.
- Salesforce Administrator certification preferred.
- Proven problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Skills
- Salesforce Administration
- Apex Programming
- Visualforce
- JavaScript
- HTML/CSS
- SOQL
- Data Migration Tools
- Change Management
- Problem Solving
- Documentation
Frequently Asked Questions
An SFDC AMS Support specialist primarily manages and supports the Salesforce platform within a company to ensure seamless operations. Their responsibilities include troubleshooting errors, performing routine maintenance, and implementing upgrades. They ensure data integrity, create custom reports, and provide user support, helping to maximize the organization's CRM potential.
To become an SFDC AMS Support specialist, individuals typically need a bachelor's degree in IT, Computer Science, or a related field. Essential qualifications include Salesforce certifications like Salesforce Administrator or Advanced Administrator. Gaining hands-on experience with Salesforce, understanding AMS processes, and having strong problem-solving skills are also critical for success.
The average salary for an SFDC AMS Support specialist varies based on experience, location, and industry. Generally, salaries are competitive in the tech sector and can increase with advanced Salesforce certifications and experience. Typically, an individual with several years of experience and certifications might expect a salary range that reflects the demand for these skills.
Qualifications for an SFDC AMS Support role generally include a degree in IT or a related field and Salesforce certifications like Salesforce Administrator. A solid understanding of Salesforce platform functionality, basic coding skills, and experience with application management services are also important. Familiarity with data integration tools is often highly valued.
An SFDC AMS Support specialist should possess strong analytical skills, attention to detail, and proficiency in Salesforce. Responsibilities include providing technical support, managing data integrity, customizing Salesforce features, and training users. Knowledge of AMS processes and troubleshooting techniques is essential, alongside strong communication skills to collaborate with team members effectively.