ServiceNow Lead Job Description Template
The ServiceNow Lead is accountable for the strategic and technical leadership of ServiceNow projects. This role involves collaborating with cross-functional teams to gather requirements, design solutions, and ensure successful delivery and maintenance of platform capabilities. You will also mentor team members and stay updated with ServiceNow advancements to drive innovation.
Responsibilities
- Lead the design, development, and deployment of ServiceNow solutions.
- Collaborate with stakeholders to gather requirements and translate them into technical specifications.
- Manage a team of ServiceNow developers and provide technical guidance.
- Oversee the lifecycle of ServiceNow projects, from conception to deployment and support.
- Ensure solutions align with business objectives and improve process efficiency.
- Conduct code reviews and ensure best practices are followed.
- Stay up-to-date with ServiceNow updates and incorporate new features.
- Provide training and support to end-users and team members.
- Develop and maintain documentation for configurations, processes, and workflows.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience with ServiceNow platform development and administration.
- Proven experience leading ServiceNow projects and teams.
- Strong knowledge of ITIL processes and best practices.
- ServiceNow Certified System Administrator (CSA) certification required.
- ServiceNow Certified Implementation Specialist (CIS) certification preferred.
Skills
- ServiceNow
- IT Service Management (ITSM)
- IT Operations Management (ITOM)
- JavaScript
- REST/SOAP APIs
- Agile methodologies
- Project management
- Problem-solving
- Leadership
- Communication
Frequently Asked Questions
A ServiceNow Lead is responsible for overseeing the development, implementation, and maintenance of ServiceNow applications within an organization. They guide a team of developers to ensure successful deployments, manage incident resolution, and optimize platform performance. Their role is crucial in aligning ServiceNow projects with business objectives and ensuring system integrations meet user requirements.
To become a ServiceNow Lead, individuals typically need a blend of education, including a bachelor's degree in information technology or a related field, alongside experience in IT service management. Gaining certification in ServiceNow modules, such as Certified Implementation Specialist, and developing skills in leadership, project management, and team collaboration are fundamental steps in advancing to this role.
The average salary for a ServiceNow Lead varies based on factors such as geographic location, industry, and level of experience. Generally, ServiceNow Leads earn competitive salaries that reflect their expertise in managing complex IT service management solutions, with opportunities for bonuses and career advancement in organizations that utilize ServiceNow as a critical ITSM tool.
Qualifications for a ServiceNow Lead typically include a bachelor's degree in computer science, information systems, or a related field, coupled with relevant certifications like ServiceNow Certified System Administrator or ServiceNow Developer. Experience in IT service management, process improvement, and project leadership are also essential to effectively oversee ServiceNow implementations and enhancements.
A successful ServiceNow Lead should possess strong skills in ServiceNow platform management, leadership, problem-solving, and collaboration. Key responsibilities include managing end-to-end ServiceNow projects, coordinating between teams, ensuring system performance and security, and keeping up with new features and best practices. Effective communication and the ability to drive process improvements are also crucial in this role.