ServiceNow Developer Job Description Template
The ServiceNow Developer will work closely with IT and business teams to design, develop, and deliver ServiceNow solutions that support enterprise service management. The role involves customizing ServiceNow applications, automating workflows, and integrating third-party systems to enhance our operational capabilities.
Responsibilities
- Customize and configure ServiceNow applications and modules.
- Develop and implement new functionalities and enhancements.
- Collaborate with stakeholders to gather and analyze requirements.
- Integrate ServiceNow with other business systems and applications.
- Ensure data quality and integrity within the system.
- Provide technical support and troubleshooting for ServiceNow issues.
- Develop and maintain documentation for technical configurations and processes.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience as a ServiceNow Developer or similar role.
- Strong understanding of IT service management and ITIL processes.
- Experience with JavaScript, HTML/CSS, and other scripting languages.
- Knowledge of web technologies like XML, JSON, and REST/SOAP APIs.
Skills
- ServiceNow
- JavaScript
- HTML
- CSS
- ITIL
- XML
- JSON
- REST
- SOAP
- Agile methodologies
Frequently Asked Questions
A ServiceNow Developer designs, configures, and implements solutions within the ServiceNow platform. This role involves creating workflows, customizing applications, and integrating external systems. The developer ensures optimal performance by maintaining best practices and solving technical issues. Their work enhances productivity by automating processes and providing businesses with efficient IT service management.
To become a ServiceNow Developer, one typically starts by earning a degree in computer science or a related field. Next, gaining experience in IT infrastructure and obtaining ServiceNow certifications, such as Certified System Administrator or Certified Application Developer, is crucial. Developing coding skills in languages like JavaScript and understanding IT service management are also necessary steps to excel in this role.
The average salary for a ServiceNow Developer varies based on experience, location, and company size. Generally, it falls within a competitive range, reflecting the demand and specialized skills required for the role. Entry-level positions may start lower, while experienced developers can earn significantly more, emphasizing the importance of skill enhancement and certifications in achieving higher pay.
To qualify as a ServiceNow Developer, candidates often need a combination of formal education and specific certifications, such as those offered by ServiceNow itself. A background in computer science, coupled with practical experience in IT and development tools like JavaScript, CSS, and HTML, is essential. Additionally, familiarity with ITIL practices enhances a candidate's profile significantly.
A ServiceNow Developer must possess strong programming skills, particularly in JavaScript. Skills in system administration, workflow design, and knowledge of IT service management frameworks like ITIL are vital. Responsibilities include developing custom applications, optimizing existing systems, and troubleshooting platform issues. Collaboration with IT teams to align development with organizational needs is also crucial.