ServiceNow Developer ITSM Job Description Template
As a ServiceNow Developer ITSM, you will be responsible for developing and maintaining ServiceNow applications designed to improve IT service management. This role requires deep technical expertise in ServiceNow, scripting, and integrations to optimize and enhance ITSM processes.
Responsibilities
- Develop and configure ServiceNow applications and workflows.
- Implement integrations with other systems using APIs and web services.
- Collaborate with IT teams to gather and analyze requirements for ITSM processes.
- Perform regular system maintenance, such as upgrades and patch management.
- Create and maintain technical documentation for ServiceNow configurations.
- Provide technical support and troubleshooting for ServiceNow-related issues.
- Ensure compliance with IT security standards and best practices.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 3 years of experience in ServiceNow development.
- Strong understanding of IT Service Management concepts and ITIL framework.
- Experience with ServiceNow modules such as Incident, Problem, Change, and Knowledge management.
- Proficiency in JavaScript, HTML, CSS, and ServiceNow Glide scripting.
- ServiceNow Certification (CSA, CAD, ITSM) preferred.
Skills
- ServiceNow
- IT Service Management (ITSM)
- JavaScript
- HTML
- CSS
- API Integrations
- Glide Scripting
- Technical Documentation
- ITIL
Frequently Asked Questions
A ServiceNow Developer ITSM specializes in designing and implementing IT Service Management solutions using the ServiceNow platform. They are responsible for developing custom applications, configuring process automation, and enhancing IT service efficiency. They work closely with project managers and IT teams to understand business requirements and tailor the ServiceNow ITSM module to optimize processes, ultimately improving service delivery and user experience.
To become a ServiceNow Developer ITSM, individuals should ideally hold a bachelor's degree in information technology, computer science, or a related field. Gaining proficiency in JavaScript, HTML, and ServiceNow's scripting language is essential. Certifications in ServiceNow, such as the Certified System Administrator and ITSM implementation specialist, are highly recommended. Hands-on experience through internships or junior roles in IT service management or with the ServiceNow platform can also be beneficial.
The average salary for a ServiceNow Developer ITSM varies depending on geographic location, level of experience, and industry. On average, these professionals earn competitive salaries due to the specialized skills required. Typically, entry-level salaries are lower but increase significantly as developers gain more experience and certifications. Companies in the technology and financial sectors may offer higher compensation packages compared to other industries.
Qualifications for a ServiceNow Developer ITSM role generally include a bachelor's degree in IT or a related field and proficiency in programming languages like JavaScript. Candidates should have experience with the ServiceNow platform, specifically with ITSM modules. Certifications such as ServiceNow Certified Application Developer and IT Service Management certification are advantageous, as they demonstrate advanced skills and knowledge, making candidates more attractive to potential employers.
A ServiceNow Developer ITSM should possess strong skills in JavaScript, REST/SOAP integration, and a deep understanding of ITSM processes. Responsibilities include developing and configuring ServiceNow solutions, customizing services, and ensuring smooth integration with existing systems. They must communicate effectively with stakeholders to gather requirements and ensure the solutions meet business needs. Strong problem-solving skills and the ability to work within a team are also crucial for this role.