ServiceNow Developer Job Description Template
As a ServiceNow Developer, you will be responsible for designing, developing, and implementing solutions using the ServiceNow platform. You will work closely with stakeholders to understand their needs and configure the platform to meet business requirements, while maintaining the platform's integrity and consistency.
Responsibilities
- Develop and configure ServiceNow applications and modules.
- Collaborate with stakeholders to gather and analyze business requirements.
- Implement integrations between ServiceNow and other enterprise systems.
- Customize ServiceNow applications to optimize workflows and improve efficiencies.
- Conduct testing and troubleshooting to ensure platform reliability.
- Provide ongoing maintenance and support for the ServiceNow platform.
- Create and maintain documentation on configurations and customizations.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 2+ years of experience working as a ServiceNow Developer.
- Strong understanding of ServiceNow platform capabilities and architecture.
- Familiarity with web technologies (JavaScript, HTML, CSS).
- Experience with REST and SOAP web services.
- Excellent problem-solving and communication skills.
- ServiceNow certification is a plus.
Skills
- ServiceNow
- JavaScript
- HTML
- CSS
- REST
- SOAP
- Integration
- Workflow Design
- Problem Solving
- Technical Documentation
Frequently Asked Questions
A ServiceNow Developer specializes in designing, developing, and deploying solutions on the ServiceNow platform, focusing on creating custom applications and integrating workflows to enhance business processes. They work closely with stakeholders to understand organizational needs, then customize and configure modules such as IT Service Management (ITSM) and IT Operations Management (ITOM). Additionally, they are responsible for maintaining the platform's efficiency and troubleshooting issues to support the optimal performance of ServiceNow applications.
To become a ServiceNow Developer, one should start by obtaining a bachelor's degree in computer science or a related field. Familiarity with coding languages like JavaScript and understanding the ServiceNow platform fundamentals is crucial. Pursuing ServiceNow certifications such as Certified System Administrator or Implementation Specialist can enhance credibility. Gaining hands-on experience through internships or projects, and continually advancing through online courses or workshops, would further prepare a candidate for this role.
The average salary for a ServiceNow Developer varies based on experience, location, and the specific role within an organization. Typically, entry-level positions might earn a competitive starting salary, while experienced developers with specialized skills in areas like ITOM or HR Service Delivery can command higher wages. ServiceNow Developers in metropolitan areas or industries with high demand for these skills may also see above-average compensation, reflecting the complexity and critical nature of their work.
ServiceNow Developers generally require a bachelor's degree in computer science, information technology, or a related field. Key qualifications include proficiency in JavaScript, web technologies, and prior experience with ServiceNow or similar platforms. Having ServiceNow certifications, such as Certified Application Developer or Certified Implementation Specialist, is highly advantageous. Employers also value practical problem-solving skills, ability to work collaboratively, and experience in IT operations or software development.
A ServiceNow Developer needs skills such as proficiency in JavaScript, HTML, CSS, and proficiency in ServiceNow modules like ITSM and ITBM. They must possess strong problem-solving abilities and experience in custom app development and integration. Responsibilities include designing, implementing, and managing ServiceNow solutions, ensuring seamless workflow automation, and collaborating with IT teams to meet organizational goals. Attention to detail and adaptability are crucial for successfully addressing both strategic and tactical business challenges.