Service Coordinator - Electrical/Electronics Job Description Template
The Service Coordinator - Electrical/Electronics will manage service activities for electrical and electronics systems. The role includes handling service requests, coordinating schedules, and ensuring the effective completion of service tasks. The coordinator acts as a liaison between clients and technicians, ensuring high standards of customer service and operational efficiency.
Responsibilities
- Receive and manage service requests for electrical and electronics systems.
- Coordinate and schedule service appointments for technicians.
- Act as a primary point of contact for clients regarding service activities.
- Ensure timely and effective resolution of service issues.
- Maintain accurate records of service requests and completed tasks.
- Monitor work progress and follow up on pending service orders.
- Communicate with technicians to provide technical support and guidance as needed.
- Prepare and present service reports to management.
Qualifications
- Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related field.
- 2-4 years of experience in a service coordination or similar role.
- Strong understanding of electrical and electronics systems.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- Proficiency in service management software and tools.
Skills
- Electrical systems
- Electronics systems
- Service management
- Customer service
- Scheduling
- Technical support
- Communication
- Problem-solving
- Attention to detail
- Time management
Frequently Asked Questions
A Service Coordinator in Electrical/Electronics is responsible for overseeing electrical and electronic service projects. They manage schedules, coordinate teams, communicate with clients, and ensure compliance with industry standards. This role involves troubleshooting technical issues and ensuring efficient service delivery.
To become a Service Coordinator in Electrical/Electronics, one typically requires a degree in electrical engineering or related fields. Experience in project management and a solid understanding of electrical systems are crucial. Strong communication and organizational skills are also beneficial, along with certifications like PMP.
The average salary for a Service Coordinator in Electrical/Electronics varies depending on factors such as location, experience, and employer. However, it generally ranges from mid-level to upper-level salaries within the electrical/electronic industry, reflecting the position's responsibility and expertise requirements.
Qualifications for a Service Coordinator in Electrical/Electronics typically include a bachelor's degree in electrical engineering or a related field. Additional qualifications might include experience in service management, strong technical knowledge, and certifications in project management or specific electronic systems.
Key skills for a Service Coordinator in Electrical/Electronics include project management, technical troubleshooting, and effective communication. Responsibilities include coordinating service schedules, liaising between clients and technicians, and ensuring compliance with safety standards. Adeptness in handling electronic equipment and systems is crucial.