Service Advisor & Asst. Service Manager in Automobile Dealership Job Description Template
The Service Advisor & Asst. Service Manager in an automobile dealership is responsible for delivering exceptional customer service, managing service appointments, overseeing service operations, and supporting the Service Manager in daily tasks.
Responsibilities
- Assist customers with service inquiries in-person, via phone, and email.
- Manage service schedules and appointments.
- Coordinate with technicians to ensure timely service delivery.
- Provide estimates and explain the services recommended to customers.
- Handle customer complaints and provide solutions.
- Maintain comprehensive records of all service visits and transactions.
- Support the Service Manager in daily operations and administrative tasks.
- Ensure compliance with dealership policies and automotive service standards.
Qualifications
- High school diploma or equivalent; associate's or bachelor’s degree preferred.
- Previous experience in an automobile service or customer service role.
- Strong knowledge of automotive maintenance and repair.
- Excellent communication and interpersonal skills.
- Ability to multitask and manage time efficiently.
- Customer-oriented mindset with problem-solving abilities.
Skills
- Customer Service
- Automotive Maintenance
- Service Scheduling
- Communication
- Problem-Solving
- Time Management
- Record-Keeping
- Team Coordination
Frequently Asked Questions
A Service Advisor and Assistant Service Manager in an automobile dealership act as the intermediary between the customer and the service technicians. Their key duties include diagnosing vehicle issues, providing repair estimates, managing work orders, and ensuring customer satisfaction. They handle customer inquiries, schedule services, and oversee the quality and timely completion of vehicle repairs. Additionally, they may assist in enhancing service processes and managing service department staff.
To become a Service Advisor and Assistant Service Manager in an automobile dealership, candidates typically need a high school diploma, with further certification or an associate degree in automotive technology being advantageous. Experience in automotive repair or customer service is beneficial. Strong communications skills and familiarity with automotive software systems are crucial. Often, employers offer on-the-job training to develop a comprehensive understanding of dealership operations and customer management.
The average salary for a Service Advisor and Assistant Service Manager at an automobile dealership can vary widely based on location, dealership size, and experience. Typically, the salary may be complemented by bonuses or commissions, especially if the role involves sales-related tasks. Those with extensive experience and proven track records in customer satisfaction and increasing sales may earn higher salaries. Market trends and demand for skilled professionals also influence salary scales.
Qualifications for a Service Advisor and Assistant Service Manager generally include a high school diploma; however, additional auto repair certifications or a degree in automotive technology can be advantageous. The role requires excellent communication skills, problem-solving abilities, and knowledge of automotive systems. Experience in customer service or hands-on automotive work is often preferred. Familiarity with dealership management software and sales experience can also be crucial for success in this position.
Key skills for a Service Advisor and Assistant Service Manager include outstanding interpersonal communication, problem-solving abilities, and keen attention to detail. Responsibilities involve diagnosing issues, providing clear repair estimates, managing service orders, and maintaining high levels of customer satisfaction. Familiarity with automotive technology, ability to manage a team, and experience using dealership management software are also essential. Effective organizational skills and a solutions-oriented mindset contribute to success in this role.