Senior Network Support Engineer Job Description Template
The Senior Network Support Engineer will play a key role in managing and supporting our network infrastructure. This position requires advanced expertise in networking, troubleshooting complex issues, and implementing new technologies and protocols. You will work closely with our IT team to ensure our network is efficient, secure, and scalable.
Responsibilities
- Maintain and support the network infrastructure, including routers, switches, and firewalls.
- Troubleshoot network issues and provide timely resolutions.
- Monitor network performance and ensure network reliability and availability.
- Implement and maintain network security protocols and practices.
- Document network configurations, changes, and procedures.
- Collaborate with the IT team for the integration of new technologies.
- Plan and execute network upgrades and expansions.
- Provide technical support and training to junior network engineers.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in network support or related roles.
- Advanced knowledge of networking protocols and technologies.
- Experience with network monitoring and diagnostic tools.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
Skills
- Cisco
- Juniper
- Firewalls
- Routing
- Switching
- Network Security
- VPN
- Network Troubleshooting
- Wireshark
- TCP/IP
- BGP
- MPLS
Frequently Asked Questions
A Senior Network Support Engineer is responsible for designing, implementing, and managing complex network systems. They troubleshoot and resolve network issues, ensure robust security practices, and optimize network performance. They also mentor junior engineers and coordinate with other IT teams to support organizational goals, often working in enterprise or data center environments.
To become a Senior Network Support Engineer, one needs a strong foundation in networking, typically achieved with a bachelor's degree in computer science, IT, or a related field. Relevant certifications such as CCNA, CCNP, or CompTIA Network+ are highly beneficial. Extensive experience in network administration, designing solutions, and problem-solving skills is critical for this senior role.
The average salary for a Senior Network Support Engineer varies based on industry, location, and experience. Generally, they earn a competitive wage reflecting their expertise in managing complex networks. Salary ranges can differ, with higher figures typically found in tech hubs and larger urban areas where demand for skilled network professionals is high.
A Senior Network Support Engineer typically requires a minimum of a bachelor's degree in a technical field like computer science or information technology. Essential qualifications include certifications such as Cisco's CCNP or Juniper's JNCIP, along with several years of progressive networking experience. Familiarity with various networking hardware and software is crucial.
Senior Network Support Engineers must have advanced skills in network analysis, troubleshooting, and configuration. They should be proficient in network protocols, security practices, and cloud networking. Their responsibilities include overseeing network operations, ensuring security compliance, and managing network projects. Communication skills are vital for coordinating with teams and stakeholders.