Senior Hotel Receptionist/ Senior Front Desk Agent Job Description Template
As a Senior Hotel Receptionist/Senior Front Desk Agent, you will be the face of our hotel, ensuring guests receive a warm welcome and seamless experience from check-in to check-out. You will lead the front desk team, handle complex inquiries, and resolve issues promptly, all while maintaining a professional demeanor.
Responsibilities
- Manage front desk operations and ensure efficient check-in/check-out processes.
- Supervise and mentor junior front desk staff, providing training and support as needed.
- Handle guest inquiries, complaints, and requests in a prompt and professional manner.
- Coordinate with other departments to ensure guest satisfaction and operational efficiency.
- Maintain accurate guest records and ensure confidentiality of information.
- Assist in scheduling and workforce management for front desk staff.
- Prepare and present daily reports to management.
- Monitor and maintain cleanliness and orderliness of the reception area.
Qualifications
- High school diploma or equivalent; a degree in hospitality or related field is preferred.
- Minimum of 3 years of experience in a hotel receptionist or front desk role.
- Strong leadership skills and a proven ability to manage and motivate a team.
- Excellent communication and interpersonal skills.
- Ability to handle high-pressure situations and resolve conflicts efficiently.
- Attention to detail and strong organizational skills.
- Proficiency in hotel management software and basic computer skills.
Skills
- Customer service
- Problem-solving
- Leadership
- Organization
- Communication
- Time management
- Hotel management software
- MS Office Suite
Frequently Asked Questions
A Senior Hotel Receptionist, also known as a Senior Front Desk Agent, oversees daily front desk operations, manages guest check-ins and check-outs, addresses guest inquiries, and resolves service issues. They ensure quality customer service, coordinate with housekeeping, and guide junior staff. Their role requires proficiency in hotel management software and a professional demeanor.
Becoming a Senior Hotel Receptionist typically requires several years of experience in hospitality management or as a receptionist. Candidates should possess excellent customer service skills, supervisory experience, and proficiency in hotel reservation systems. Additional certifications in hospitality management can enhance prospects and improve career advancement opportunities.
The average salary for a Senior Hotel Receptionist can vary depending on the hotel's location and size. Generally, they earn more than entry-level receptionists, with compensation often including benefits like health insurance and discounted hotel stays. Researching specific regions and hotel brands can provide more precise salary expectations.
Qualifications for a Senior Hotel Receptionist typically include a high school diploma or equivalent, with many employers preferring candidates with advanced certifications or degrees in hospitality management. Proficiency in multiple languages, strong organizational abilities, and experience with hotel management systems are also advantageous.
A Senior Hotel Receptionist must have excellent interpersonal and communication skills, attention to detail, and the ability to handle complex guest situations. Responsibilities include managing the front desk team, ensuring guest satisfaction, handling financial transactions, and liaising with other departments to ensure seamless operations.