Senior Captain, Steward Job Description Template
The Senior Captain, Steward plays a critical leadership role within the steward department. This individual is responsible for ensuring that all services meet the highest standards, managing a team of stewards, and coordinating the logistical operations required for smooth onboard services.
Responsibilities
- Supervise and lead the steward department, ensuring high performance and adherence to safety protocols.
- Coordinate with other departments to ensure a seamless and efficient operation.
- Ensure high standards of customer service and oversee the handling of guest requests and issues.
- Train and mentor team members to uphold service excellence.
- Monitor inventory and ensure adequate supplies for service operations.
- Implement and enforce safety and health regulations.
- Prepare and manage schedules to ensure proper staffing levels.
Qualifications
- Bachelor’s degree in Hospitality Management, Maritime Studies, or a related field.
- At least 5 years of experience in a supervisory role within hospitality or maritime operations.
- Proven track record of excellent leadership and team management.
- Strong understanding of safety and health regulations within the maritime industry.
- Exceptional problem-solving and conflict-resolution skills.
- Ability to work under pressure and make quick decisions.
Skills
- Leadership
- Team Management
- Customer Service
- Logistics Coordination
- Safety Compliance
- Inventory Management
- Conflict Resolution
Frequently Asked Questions
A Senior Captain Steward is responsible for overseeing the steward department on a ship or an aircraft. This role involves managing the team of stewards and ensuring exceptional service delivery. The Senior Captain Steward coordinates dining services, oversees inventory levels, and maintains cleanliness standards. Additionally, they handle any guest complaints and work closely with other departments to ensure seamless operations.
To become a Senior Captain Steward, one typically needs extensive experience in hospitality or service roles, often within the maritime or aviation industries. Candidates need strong leadership and communication skills, as well as certifications pertinent to the sector, such as STCW (Standards of Training, Certification and Watchkeeping) for maritime positions. Gaining experience as a junior steward and demonstrating exceptional service and managerial skills will enhance prospects for promotion.
The average salary for a Senior Captain Steward varies based on industry, location, and the specific company. Generally, salaries are competitive due to the leadership responsibilities involved. Individuals in this role may receive additional benefits, including tips, travel allowances, and onboard accommodation, especially within the maritime sector. Remuneration often reflects experience and the complexity of the duties managed.
A Senior Captain Steward role typically requires a combination of formal education and hands-on experience. Qualifications may include certifications in hospitality management, customer service excellence, and safety training. Courses focused on leadership and team management are highly beneficial. Experience in a related field, such as working in luxury hospitality or on cruise ships, is often essential to qualify for this senior position.
A Senior Captain Steward needs a blend of skills, including strong leadership, exceptional organizational abilities, and effective communication. This role demands proficiency in managing service teams, ensuring high standards of guest service, and coordinating logistics for various operations. Responsibilities include inventory management, staff training, enforcing safety protocols, and maintaining customer satisfaction at all times.