Senior AR Caller (Voice Support) Job Description Template
As a Senior AR Caller (Voice Support), you will be a pivotal part of the accounts receivable team, ensuring that outstanding invoices are collected promptly. You will interact with customers to resolve billing discrepancies, escalate unresolved issues, and provide exceptional service to maintain customer satisfaction.
Responsibilities
- Manage a portfolio of accounts to ensure timely collection of outstanding invoices.
- Engage with customers via phone to resolve overdue accounts and billing issues.
- Document interactions and payment promises in the billing system.
- Escalate complex billing issues to the appropriate departments.
- Maintain accurate records of collections activities.
- Prepare reports on collected accounts and outstanding balances.
Qualifications
- Bachelor's Degree or equivalent work experience in a related field.
- 3+ years of experience in accounts receivable or collections.
- Excellent verbal and written communication skills.
- Strong problem-solving and negotiation abilities.
- Proficiency with billing and collections software.
Skills
- Customer Service
- Accounts Receivable
- Billing Systems
- Negotiation
- Communication
- Problem-solving
- MS Office Suite
Frequently Asked Questions
A Senior AR Caller in Voice Support is responsible for managing and resolving accounts receivable issues through phone calls. They primarily liaise between the healthcare provider and insurance companies to ensure claims are processed accurately and payments are received timely. Their role involves interpreting explanation of benefits (EOBs), identifying reasons for claim denials, and taking necessary actions to resolve discrepancies, often requiring in-depth knowledge of insurance protocols.
To become a Senior AR Caller in Voice Support, one typically needs a strong background in healthcare billing and accounts receivable management. Most positions require previous experience as an AR Caller. Familiarity with medical billing software, excellent communication skills, and the ability to navigate complex insurance claims are crucial. Continuous learning through workshops or certifications in revenue cycle management can also enhance career prospects in this role.
The average salary for a Senior AR Caller in Voice Support varies based on location, experience, and the specific healthcare organization. Typically, it offers a higher compensation than entry-level positions in accounts receivable due to the advanced skills and knowledge required. Factors like additional certifications, technological proficiency, and tenure in the industry can positively influence the salary scale.
Qualifications for a Senior AR Caller role in Voice Support often include a minimum of a high school diploma or equivalent, with many employers preferring candidates with an associate's or bachelor's degree in healthcare administration or a related field. Significant prior experience in accounts receivable, particularly in the healthcare industry, is typically required. Additional proficiency in medical billing systems and customer service is highly advantageous.
Key skills for a Senior AR Caller in Voice Support include strong communication capabilities, attention to detail, and adeptness in problem-solving. They must be able to negotiate claim settlement with insurance companies, understand complex billing processes, and accurately document interactions. Responsibilities also involve analyzing claim denials, devising strategies to address outstanding payments, and maintaining detailed records of financial transactions and communications.