Senior Account Receivables (AR) Caller Job Description Template
As a Senior Account Receivables (AR) Caller, you will be responsible for managing and optimizing receivables while ensuring compliance with company and regulatory standards. You will lead the effort to collect outstanding invoices by directly contacting customers, resolving disputes, and facilitating timely payment. Your expertise in AR is crucial to maintaining our company's financial health.
Responsibilities
- Contact customers to collect outstanding payments and ensure timely receipts.
- Maintain accurate and up-to-date records of all communications and payment status.
- Resolve billing issues and discrepancies with customers in a professional manner.
- Collaborate with internal departments to address and rectify account discrepancies.
- Analyze receivable aging reports and prioritize collection efforts accordingly.
- Prepare regular reports on collection activity and cash flow projections.
- Identify trends and issues affecting accounts receivable collections and provide recommendations for improvement.
- Train and mentor junior AR staff to develop their skills and efficiency.
Qualifications
- Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
- Minimum of 5 years of experience in accounts receivable, credit and collections.
- Strong understanding of billing and collections processes, accounting principles, and financial regulations.
- Exceptional verbal and written communication skills.
- Strong analytical, problem-solving, and organizational skills.
- Proficiency in accounting software and Microsoft Office Suite.
Skills
- Accounts Receivable Management
- Customer Relationship Management (CRM)
- Negotiation
- Conflict Resolution
- Financial Analysis
- Microsoft Excel
- Accounting Software (e.g., QuickBooks, SAP)
- Data Analysis
Frequently Asked Questions
A Senior Account Receivables Caller is responsible for managing overdue balances on customer accounts, contacting customers to collect outstanding payments, and resolving billing discrepancies. The role often involves analyzing aging reports, negotiating payment plans, and ensuring accurate record-keeping. The Senior AR Caller also collaborates with other departments to streamline collections and improve cash flow.
To become a Senior Account Receivables Caller, candidates typically need a background in finance or accounting, with experience in billing, collections, and customer service. A bachelor's degree in finance, accounting, or a related field is often preferred. Strong communication skills, attention to detail, and proficiency with accounting software are essential for progression into a senior role. Prior experience in similar roles can accelerate the career path.
The average salary for a Senior Account Receivables Caller varies based on the location, industry, and organization size. In general, it tends to be higher than entry-level positions due to the seniority and advanced skills required. Senior AR Callers may also receive performance-based bonuses and benefits, which can supplement their earnings. Salary surveys and local job listings can provide more specific figures.
Qualifications for a Senior Account Receivables Caller generally include a bachelor's degree in accounting, finance, or a related field. Employers often seek candidates with several years of experience in accounts receivable or collections. Familiarity with accounting software, strong analytical skills, and effective communication abilities are also critical. Some positions may require knowledge of specific industry regulations.
A Senior Account Receivables Caller must possess strong negotiation and problem-solving skills to effectively manage collections and resolve disputes. Excellent communication is crucial to liaise with clients and internal teams. Organizational skills and attention to detail are necessary for accurate financial reporting and record maintenance. Responsibilities include monitoring aging reports, managing payment schedules, and enhancing collection processes.