SAP Support / Operations – Level 2 (EWM) Job Description Template
The SAP Support / Operations – Level 2 (EWM) role is critical in ensuring the smooth operation of SAP Extended Warehouse Management systems. This position requires an experienced IT professional capable of managing, troubleshooting, and optimizing SAP EWM configurations. You will work closely with both technical teams and end-users to resolve complex issues and enhance system performance.
Responsibilities
- Provide Level 2 support for SAP Extended Warehouse Management (EWM) modules.
- Resolve technical issues related to SAP EWM configurations and functionalities.
- Monitor and maintain SAP systems to ensure they operate efficiently.
- Collaborate with internal teams to develop and implement system improvements.
- Conduct user training and support resources as needed.
- Manage system upgrades, patches, and hotfixes in coordination with IT teams.
- Document and track support requests using the ticketing system.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- At least 3-5 years of experience in SAP EWM support and operations.
- Strong understanding of SAP Extended Warehouse Management processes and configurations.
- Experience with SAP support tools and methodologies.
- Excellent problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Strong communication skills for effectively interacting with stakeholders and end-users.
Skills
- SAP EWM
- SAP ERP
- Troubleshooting
- Configuration Management
- System Monitoring
- System Upgrades
- Ticketing Systems
- User Training
- Analytical Skills
Frequently Asked Questions
An SAP Support / Operations Level 2 (EWM) specialist primarily manages and troubleshoots issues within the SAP Extended Warehouse Management (EWM) system. They support users by addressing technical problems, maintaining system functionality, managing configurations, and ensuring optimal system performance. This role also involves collaborating with other IT professionals to implement enhancements and upgrade the EWM system as needed.
To become an SAP Support / Operations Level 2 (EWM) professional, candidates typically need a combination of relevant educational background, such as a degree in information technology or a related field, and hands-on experience with SAP EWM systems. Professional certifications like SAP Certified Application Associate in EWM, along with familiarity with warehouse and logistics processes, are highly beneficial. Continuous learning and staying updated with the latest SAP innovations can also enhance career prospects.
The average salary for an SAP Support / Operations Level 2 (EWM) position can vary depending on factors such as geographic location, level of expertise, and company size. Typically, professionals in this role can expect competitive compensation that reflects their specialized skills and the demand for SAP EWM expertise in the industry. Salary surveys and benchmarking reports can provide more specific insights into current trends.
An SAP Support / Operations Level 2 (EWM) role generally requires a robust understanding of SAP EWM systems, including experience in system configuration and support. Candidates should possess a degree in a relevant field such as computer science or engineering and preferably hold an SAP EWM certification. Strong problem-solving skills and knowledge of warehouse management processes are essential qualifications to excel in this role.
An SAP Support / Operations Level 2 (EWM) specialist needs a strong set of technical skills, including troubleshooting, systems analysis, and the ability to configure and customize EWM settings. Responsibilities include managing system performance, resolving user issues, collaborating with other departments for system improvements, and ensuring seamless warehouse operations. Strong communication skills and the ability to work under pressure are also crucial for success in this role.