RH OpenShift L2 Support Engineer Job Description Template
The RH OpenShift L2 Support Engineer will be responsible for providing advanced technical support, managing and troubleshooting complex issues in OpenShift environments, and ensuring a high standard of operational performance. This position requires a deep understanding of OpenShift, Kubernetes, and related technologies to effectively resolve user issues and maintain system integrity.
Responsibilities
- Provide L2 support for RH OpenShift environments.
- Troubleshoot and resolve complex technical issues.
- Monitor and optimize system performance.
- Collaborate with L1 support and development teams.
- Document and categorize incidents and resolutions.
- Conduct root cause analysis for critical incidents.
- Maintain system health and provide ongoing maintenance.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 3+ years of experience in IT support or system administration roles.
- Proficient with RH OpenShift, Kubernetes, and container technologies.
- Strong problem-solving and analytical skills.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced and collaborative environment.
Skills
- RH OpenShift
- Kubernetes
- Linux/Unix
- Docker
- Ansible
- Troubleshooting
- Root Cause Analysis
- Technical Documentation
- Customer Service
Frequently Asked Questions
An RH OpenShift L2 Support Engineer provides operational support for Red Hat OpenShift environments. This role involves managing and troubleshooting containerized applications, ensuring high availability and performance. They perform maintenance tasks, apply updates, and monitor the system for potential issues. The engineer serves as an escalation point for more complex technical issues that require an in-depth understanding of OpenShift and container technologies.
To become an RH OpenShift L2 Support Engineer, candidates typically need a strong background in IT with specific experience in Linux system administration. Certification such as the Red Hat Certified Specialist in OpenShift Administration is highly beneficial. Practical experience with Kubernetes, containers, and cloud platforms enhances eligibility. Continuous learning and staying updated with OpenShift's latest features and technological advancements are crucial.
The average salary for an RH OpenShift L2 Support Engineer can vary depending on experience, location, and company size. Generally, it is competitive within the IT industry, reflecting the specialized skills and expertise in managing OpenShift environments. Salary surveys and job postings in specific regions are good resources for obtaining up-to-date salary information for this role.
Qualifications for an RH OpenShift L2 Support Engineer typically include a degree in computer science, information technology, or a related field. Relevant certifications such as Red Hat Certified Engineer (RHCE) or Red Hat Certified Specialist in OpenShift Administration are highly regarded. Additionally, candidates are expected to have hands-on experience with Linux, containers, Kubernetes, and knowledge of DevOps practices.
An RH OpenShift L2 Support Engineer should possess strong problem-solving skills, proficiency in Linux and container orchestration, and familiarity with OpenShift and Kubernetes. Responsibilities include monitoring OpenShift environments, troubleshooting issues, implementing updates, and collaborating with development teams to optimize applications. Effective communication skills are essential for liaising with stakeholders and providing technical support.