Reservation and Ticketing Executive Job Description Template
The Reservation and Ticketing Executive will handle customer inquiries related to travel bookings, issue tickets, and manage reservations. This role requires excellent customer service skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person.
- Book, confirm, and amend travel reservations for clients.
- Issue and re-issue tickets as needed, ensuring accuracy.
- Provide comprehensive travel information and solutions to customers.
- Handle cancellations, refunds, and itinerary changes.
- Maintain up-to-date knowledge of airline policies, fare rules, and industry regulations.
- Resolve customer complaints and provide appropriate solutions and alternatives.
- Ensure all bookings and transactions are accurately recorded in the booking system.
- Coordinate with airlines, hotels, car rental companies, and other travel services.
Qualifications
- High school diploma or equivalent; a degree in Travel and Tourism is a plus.
- Previous experience in a reservations or customer service role is preferred.
- Knowledge of airline reservation systems (e.g., Amadeus, Sabre, Galileo).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work under pressure and handle a high volume of transactions.
- Customer-oriented mindset with a passion for travel.
Skills
- Reservation software (Amadeus, Sabre, Galileo)
- Customer service
- Communication
- Problem-solving
- Attention to detail
- Time management
- Multitasking
- Conflict resolution
- Basic computer skills (MS Office)
Frequently Asked Questions
A Reservation and Ticketing Executive handles booking and ticketing processes for customers in the travel industry. This role involves managing reservations, issuing tickets, and providing travel-related information and support. They ensure customer satisfaction by offering efficient solutions and handling inquiries related to travel itineraries, cancellations, and refunds.
To become a Reservation and Ticketing Executive, one should typically possess a high school diploma or equivalent. Additional qualifications like a certificate in tourism, travel management, or a related field can enhance job prospects. Hands-on experience with airline reservation systems such as Amadeus, Sabre, or Galileo is a common requirement. Strong customer service skills are also essential for this role.
The average salary for a Reservation and Ticketing Executive varies based on location, experience, and the employer. Typically, individuals in this role can expect to earn a competitive salary that reflects their level of expertise, with potential for bonuses. Industry factors such as the company size and geographic region also influence earning potential.
Qualifications for a Reservation and Ticketing Executive commonly include a high school diploma or equivalent. Proficiency in using reservation software such as Amadeus, Sabre, or Galileo is often required. Additional qualifications in travel management or customer service can be advantageous. Excellent communication skills and a customer-focused approach are crucial for success in this role.
A Reservation and Ticketing Executive should be skilled in using reservation systems and possess strong problem-solving abilities. Key responsibilities include handling booking requests, issuing tickets, and assisting with travel-related inquiries. They must ensure accuracy in reservation details, manage customer expectations, and address any issues professionally. Strong communication and interpersonal skills are essential for effective customer interaction.