Required Tele Caller for Noida Sector-63 Job Description Template
As a Tele Caller, you will be responsible for maintaining excellent communication with our clients, addressing their inquiries, and providing exceptional customer service. Your primary goal will be to ensure customer satisfaction and to help escalate and resolve any customer issues promptly.
Responsibilities
- Handle inbound and outbound calls in a professional manner.
- Address and resolve customer inquiries and issues.
- Maintain accurate records of discussions and interactions with customers.
- Provide information about products and services to potential and current customers.
- Follow up and ensure customer satisfaction.
- Meet daily and monthly call targets.
Qualifications
- High school diploma or equivalent; a bachelor's degree is preferred.
- Previous experience in a customer service or telecalling role is an advantage.
- Excellent verbal communication skills.
- Proficiency in English and Hindi; additional languages are a plus.
- Ability to handle stressful situations with patience and professionalism.
- Basic computer skills including familiarity with CRM software.
Skills
- Verbal Communication
- Customer Relationship Management (CRM) Software
- Problem-solving
- Time Management
- Active Listening
- Patience
- Multitasking
- MS Office
Frequently Asked Questions
A Tele Caller in Noida Sector-63 is mainly responsible for making outbound calls to potential clients to generate leads and schedule appointments. They need to communicate product or service features effectively, manage client databases, follow up on inquiries, and ensure customer satisfaction by providing support and resolving issues.
To become a successful Tele Caller in Noida Sector-63, candidates should have strong communication skills, be persuasive, and capable of handling rejections positively. Additionally, having familiarity with CRM software and cold calling techniques, along with relevant industry knowledge, can significantly enhance their effectiveness in this role.
The average salary for a Tele Caller in Noida Sector-63 varies depending on experience and company policies. Typically, entry-level positions offer a base salary supplemented with performance-based incentives. Experienced Tele Callers can expect higher earnings, especially if they have a track record of achieving sales targets.
For a Tele Caller position in Noida Sector-63, a high school diploma or equivalent is generally required, though a bachelor's degree in business or marketing can be advantageous. Candidates should possess excellent communication skills, a confident telephone manner, and the ability to work in a target-driven environment.
An effective Tele Caller in Noida Sector-63 needs strong verbal communication skills, proficiency in relevant computer applications, and resilience in a fast-paced environment. Responsibilities include generating sales leads, maintaining customer records, and staying updated on product knowledge to address customer queries efficiently.