Required Tele Caller-Female for Pimple Saudagar, Pune Job Description Template
As a Tele Caller, you will be responsible for managing incoming and outgoing calls with potential and existing clients, providing excellent customer support, and contributing to lead generation and client retention efforts. This role requires a proactive and dedicated individual with strong communication skills.
Responsibilities
- Handle inbound and outbound calls efficiently.
- Generate leads and schedule appointments.
- Maintain and update customer databases.
- Provide information and support to customers regarding products and services.
- Address customer inquiries and resolve issues promptly.
- Follow up with potential clients for feedback and conversion.
- Collaborate with the sales team to achieve targets.
Qualifications
- High school diploma or equivalent.
- Previous experience in a customer service or tele-calling role preferred.
- Proficient in both spoken and written English.
- Strong communication and interpersonal skills.
- Ability to handle multiple tasks and meet deadlines.
- Basic computer skills, including MS Office Suite.
Skills
- Excellent verbal communication
- Customer relationship management
- Lead generation
- Problem-solving
- Time management
- CRM software
- MS Office
Frequently Asked Questions
The primary responsibilities include making outbound calls to potential or existing customers, answering inquiries, and providing information about products and services offered by the company. In addition, they maintain a database of customer information, generate sales leads, and offer exceptional customer service to ensure customer satisfaction.
Candidates typically need a high school diploma or equivalent. Some employers may prefer a bachelor's degree in a relevant field such as Business Administration. Good communication skills, proficiency in local languages, and basic computer knowledge are essential. Previous experience in a similar role can be an added advantage.
While some employers may consider candidates with minimal experience, most prefer individuals with at least one to two years of experience in telemarketing, customer service, or a related field. Experience dealing with a variety of customer scenarios and using CRM software can be beneficial.
Key skills include excellent communication and interpersonal abilities, active listening, and the capacity to work independently. Successful tele callers often have strong sales skills, proficiency in negotiation, and a good understanding of customer service. Knowledge of multiple languages can also be helpful in diverse areas like Pimple Saudagar.
The average salary for a Tele Caller-Female in Pimple Saudagar varies based on experience, qualifications, and the specific company. Generally, it ranges from entry-level salaries with potential for performance-based incentives and bonuses. Negotiating for a salary can also depend on demonstrated skills and successful past performance in similar roles.