Receptionist cum Telecaller Job Description Template
The Receptionist cum Telecaller is a vital member of our administrative team, responsible for managing a combination of reception tasks and telecommunication duties. The role requires high levels of organization, clear communication, and a customer-focused attitude.
Responsibilities
- Greet clients and visitors courteously at the front desk.
- Answer and direct phone calls to the appropriate departments.
- Manage incoming and outgoing mail and deliveries.
- Handle inquiries and provide information about the company.
- Schedule appointments and maintain the reception area.
- Perform telecalling activities to support marketing and sales efforts.
- Maintain accurate records and update databases.
- Assist in various administrative tasks as needed.
Qualifications
- High school diploma or equivalent; additional qualifications are a plus.
- Previous experience in a similar role preferred.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Friendly and professional demeanor.
Skills
- Microsoft Office Suite
- Telephone etiquette
- Customer service
- Data entry
- Time management
- Basic administrative skills
Frequently Asked Questions
A Receptionist cum Telecaller primarily manages front desk duties and handles incoming calls for businesses. They greet visitors, provide information, answer and redirect phone calls, schedule appointments, and take messages. Their role blends customer service and administrative functions, helping to maintain smooth communication and efficient office operations. Receptionists cum Telecallers also often support marketing and sales teams by making outbound calls to potential clients.
To become a successful Receptionist cum Telecaller, candidates should possess strong communication skills, both verbal and written. They typically need a high school diploma or an equivalent qualification. Experience with office software like Microsoft Office Suite is advantageous, as is familiarity with phone and communication systems. An engaging personality, good organizational skills, and the ability to multitask are crucial. Additional training or certifications in customer service can also enhance prospects.
The average salary for a Receptionist cum Telecaller can vary based on location, industry, and experience level. Generally, entry-level positions might offer a lower salary, while experienced candidates in more demanding sectors can expect better compensation. Salaries may also be complemented by benefits such as health insurance, paid time off, and bonuses, depending on the employer. It is advisable to research specific regional data for accurate figures.
For a Receptionist cum Telecaller role, candidates usually need a high school diploma or an equivalent qualification. Strong interpersonal skills and proficiency in verbal and written communication are essential. Employers often seek candidates with experience in using office software and phone systems. While not mandatory, certifications in customer service or administrative assistance can provide a competitive edge. Bilingual abilities can also be advantageous in diverse work environments.
A Receptionist cum Telecaller must have excellent customer service skills, telephone etiquette, and proficiency in office software applications. Responsibilities include managing front desk tasks, answering inbound calls, and making outbound calls when necessary. They coordinate meetings and appointments, provide information to clients, and maintain records. Strong organizational skills, attention to detail, and the ability to multitask efficiently are critical for success in this dual-role position.