Receptionist Cum Telecaller Job Description Template
This role combines reception duties with telecalling responsibilities. You will be the first point of contact for our company and will assist with both incoming inquiries and outbound calls to clients. This position requires a professional demeanor and excellent communication skills.
Responsibilities
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen, and forward incoming phone calls
- Ensure the reception area is tidy and presentable
- Receive, sort, and distribute daily mail and deliveries
- Maintain office security by following safety procedures
- Handle outgoing calls to clients and potential customers for business purposes
- Provide basic and accurate information in-person and via phone/email
- Perform other clerical duties such as filing and photocopying
Qualifications
- High school diploma or equivalent
- Proven work experience as a Receptionist, Front Office Representative, or similar role
- Familiarity with office organization and optimization techniques
- Proficient in Microsoft Office Suite
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Customer service attitude
Skills
- Microsoft Office
- Telephone Etiquette
- Customer Service
- Time Management
- Multitasking
- Data Entry
- Conflict Resolution
- Problem Solving
- Written and Verbal Communication
Frequently Asked Questions
A Receptionist Cum Telecaller manages front office tasks, such as greeting visitors and handling inquiries, while also making outbound calls to potential clients. Combining receptionist duties with telecalling responsibilities, they assist in managing appointments, directing calls to appropriate personnel, and maintaining records of communications. The role requires excellent communication skills and the ability to multitask effectively.
To become a Receptionist Cum Telecaller, candidates typically need a high school diploma or equivalent. Experience in customer service or a related field is beneficial. Strong communication and organizational skills are essential, along with proficiency in using phone systems and office software. Pursuing courses in office management or communication may enhance prospects. Being familiar with industry-specific software may also add value.
The average salary for a Receptionist Cum Telecaller varies depending on the industry, location, and experience level. Generally, salaries are competitive within administrative roles and may also include bonuses or commissions, especially if telecalling includes sales components. It's advisable for candidates to research specific salary data in their area, as online job portals often list current market trends.
Qualifications for a Receptionist Cum Telecaller primarily include a high school diploma and strong communication skills. Experience with office software and telephone systems is beneficial. Certifications in customer service or telephone handling can enhance a candidate's profile. Employers may prefer candidates with experience in similar roles or in the specific industry they operate within.
To be a successful Receptionist Cum Telecaller, one needs excellent verbal communication, active listening, and problem-solving skills. Key responsibilities include managing front office operations, making and receiving calls, scheduling appointments, and providing customer service. Organizational abilities and multitasking capabilities are essential, as well as proficiency with computers and standard office equipment.