Punjabi Telecaller Job Description Template
The Punjabi Telecaller role is focused on delivering exceptional customer service by managing both incoming and outgoing calls. You will be responsible for addressing customer questions, providing information, and resolving issues in a timely manner. The role requires fluency in Punjabi and strong communication skills to ensure customer satisfaction and build loyalty.
Responsibilities
- Handle inbound and outbound calls with customers.
- Address customer inquiries and complaints in a courteous manner.
- Provide accurate information about products and services.
- Resolve customer issues and escalate as necessary.
- Update customer records and log call details.
- Meet performance targets for call quality and customer satisfaction.
- Follow communication scripts and guidelines.
Qualifications
- High school diploma or equivalent.
- Proven experience as a telecaller or similar customer service role.
- Fluency in Punjabi and English.
- Strong verbal communication skills.
- Ability to handle difficult situations calmly and professionally.
- Good computer and typing skills.
Skills
- Fluency in Punjabi
- Customer Service
- Verbal Communication
- Call Handling
- Problem Solving
- Data Entry
- CRM Software
Frequently Asked Questions
A Punjabi Telecaller primarily engages with customers over the phone, using the Punjabi language for effective communication. They are responsible for providing information, resolving customer inquiries, managing sales, promoting products or services, and maintaining call records. Their role often involves achieving daily or weekly call targets, enhancing customer satisfaction, and providing feedback to improve service quality.
To become a Punjabi Telecaller, candidates generally need proficiency in the Punjabi language, both spoken and written. While specific educational requirements may vary, a high school diploma or equivalent is often sufficient. Strong communication skills, a friendly demeanor, and the ability to handle customer queries efficiently are essential traits. Prior experience in customer service or telecommunication can be advantageous.
The average salary for a Punjabi Telecaller varies based on location, company, and experience level. Generally, the salary might be influenced by additional factors such as performance-based incentives and bonuses. Entry-level telecallers may earn less compared to those with extensive experience or specialized skills, impacting overall compensation. It is advisable to research specific companies for detailed salary information.
Qualifications for a Punjabi Telecaller typically include fluency in the Punjabi language, strong communication skills, and a high school diploma as a minimum educational requirement. Further qualifications may include proficiency in using telecommunication tools, the ability to manage customer data, and experience in sales or customer support, which can be beneficial for more specialized or senior roles.
Key skills for a Punjabi Telecaller include excellent telephone etiquette, proficiency in the Punjabi language, active listening, and problem-solving abilities. Responsibilities often involve making outbound calls, receiving inbound calls, providing product or service information, handling customer queries, and maintaining accurate call records. Organizational skills and the ability to work under pressure are also important for success in this role.