Peoplesoft L2 Support Engineer Job Description Template
The Peoplesoft L2 Support Engineer is responsible for providing advanced technical support and troubleshooting for Peoplesoft applications. This role involves handling complex issues, optimizing system performance, and collaborating with technical teams to implement necessary improvements.
Responsibilities
- Provide second-level support for Peoplesoft applications.
- Troubleshoot and resolve complex technical issues.
- Collaborate with technical teams to improve system functionality and performance.
- Analyze and optimize system performance metrics.
- Assist in system upgrades and patch implementations.
- Document and communicate solutions and best practices.
- Provide user support and training as needed.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 2-5 years of experience in supporting Peoplesoft applications.
- Strong troubleshooting and analytical skills.
- Excellent communication and collaboration abilities.
- Experience with Peoplesoft tools and technologies.
Skills
- Peoplesoft
- SQL
- Oracle
- Troubleshooting
- System Analysis
- Technical Support
- Performance Tuning
- SQR
- PeopleCode
Frequently Asked Questions
A Peoplesoft L2 Support Engineer is responsible for providing advanced support and troubleshooting for Peoplesoft applications. They handle complex issues escalated from Level 1 support, including analyzing system functionality, identifying bugs, and liaising with development teams to implement fixes. Their role often involves monitoring system performance, conducting root cause analysis, and ensuring prompt resolution to minimize user downtime.
To become a Peoplesoft L2 Support Engineer, candidates typically need a bachelor's degree in computer science, information technology, or a related field. Prior experience in Peoplesoft or similar ERP systems is crucial. Candidates should develop strong analytical and problem-solving skills and gain experience in technical support or system administration. Certifications in Peoplesoft are highly beneficial in advancing one's career in this field.
The average salary for a Peoplesoft L2 Support Engineer varies depending on location, experience, and company size. Generally, they can expect to earn a competitive salary reflective of their expertise in specialized ERP system support. Salaries are typically influenced by the demand for Peoplesoft expertise and the individual's ability to resolve complex technical issues efficiently.
To qualify as a Peoplesoft L2 Support Engineer, individuals need a combination of academic qualifications and technical skills. A degree in IT or computer science is commonly required, and relevant certifications in Peoplesoft can enhance career prospects. Additionally, candidates need strong problem-solving skills, experience in handling ERP software issues, and the ability to work collaboratively within support teams.
A Peoplesoft L2 Support Engineer must have strong technical skills in Peoplesoft applications, proficiency in troubleshooting and support methodologies, and knowledge of database management. They are responsible for addressing and resolving technical issues, analyzing system performance, and coordinating with developers for patches and updates. Effective communication and documentation abilities are critical for success in this role.