Patient Counsellor Cum Front Desk Job Description Template
As a Patient Counsellor Cum Front Desk, you will be responsible for providing comprehensive support to patients, from initial consultation to follow-up visits. You will serve as the first point of contact, manage front desk duties, and ensure patients receive the best possible care and guidance.
Responsibilities
- Greet and assist patients as they arrive at the facility.
- Conduct patient counseling sessions to understand their needs and provide appropriate guidance.
- Manage appointment scheduling and maintain patient records.
- Handle billing and insurance-related queries.
- Liaise with healthcare professionals to coordinate patient care.
- Address patient concerns and provide timely resolutions.
- Ensure the front desk operates efficiently and professionally.
- Maintain a clean and welcoming reception area.
Qualifications
- Bachelor's degree in a relevant field (e.g., Psychology, Social Work, Healthcare).
- Previous experience in a customer-facing role, particularly in a healthcare setting.
- Strong interpersonal skills and a compassionate approach to patient care.
- Excellent organizational and multitasking abilities.
- Proficiency in MS Office and healthcare management software.
- Familiarity with insurance and billing processes is a plus.
Skills
- Effective communication
- Empathy
- Administrative management
- Appointment scheduling
- Patient counseling
- Customer service
- Problem-solving
- MS Office
Frequently Asked Questions
A Patient Counsellor Cum Front Desk plays a dual role in healthcare settings. They provide counseling and support to patients, addressing emotional and mental health needs, while also managing front desk duties such as scheduling appointments, answering phone calls, and handling patient inquiries. This combination of responsibilities requires strong communication skills, empathy, and organizational abilities.
To become a Patient Counsellor Cum Front Desk, candidates typically need a background in healthcare or counseling and experience in administrative tasks. A degree in psychology, counseling, or a related field is beneficial, along with strong customer service skills. Experience in a front desk or clerical role is also advantageous, as it provides the necessary skills for handling administrative tasks efficiently.
The average salary for a Patient Counsellor Cum Front Desk varies based on location, experience, and the specific healthcare facility. Salaries typically depend on the individual's level of education, years of experience in counseling and front desk roles, as well as the demand for such professionals within the region. It is recommended to research local salary trends for the most accurate figures.
Qualifications for a Patient Counsellor Cum Front Desk usually include a bachelor's degree in counseling, psychology, or a related field. Certification in counseling or mental health support may be required by some employers. Additionally, candidates should have strong administrative skills, familiarity with healthcare management software, and experience handling front desk operations.
A Patient Counsellor Cum Front Desk must have excellent communication and empathy skills to effectively counsel patients. Responsibilities include conducting patient assessments, providing emotional support, and managing administrative tasks such as scheduling appointments and handling inquiries. Strong organizational skills and proficiency in office management software are essential for managing the dual aspects of this role efficiently.