Patient Calling Specialist/International BPO Job Description Template
The Patient Calling Specialist/International BPO provides exceptional customer support to international patients. This involves handling inbound and outbound calls, providing comprehensive information, and ensuring quality service delivery. The position demands clear communication, empathy, and accuracy in managing patient records and appointments.
Responsibilities
- Handle inbound and outbound calls from international patients.
- Provide accurate information about services, treatments, and procedures.
- Schedule, modify, and confirm patient appointments.
- Address patient inquiries and resolve complaints efficiently.
- Maintain and update patient records in the system.
- Follow up with patients post-appointment or on treatment plans.
- Liaise with healthcare providers to coordinate patient care.
- Adhere to company policies and healthcare regulations.
Qualifications
- High school diploma or equivalent; associate’s or bachelor’s degree preferred.
- 2+ years of experience in a customer service role, preferably in healthcare or BPO.
- Proficient in English; additional languages are a plus.
- Strong communication and interpersonal skills.
- Familiarity with medical terminology and patient care processes.
- Ability to handle sensitive patient information with confidentiality.
- Excellent organizational and multitasking abilities.
Skills
- Customer service
- Medical terminology
- Telephone etiquette
- Data entry
- CRM software
- Time management
- Conflict resolution
- Attention to detail
- Microsoft Office Suite
Frequently Asked Questions
A Patient Calling Specialist in an International BPO is responsible for communicating with patients worldwide to provide support, schedule appointments, and manage inquiries. This role involves handling various patient-related data and ensuring excellent customer service while maintaining confidentiality and accuracy.
To become a Patient Calling Specialist in an International BPO, a candidate typically needs a high school diploma or equivalent. Proficiency in communication, especially in English and other languages, along with computer skills, is essential. Previous customer service experience is advantageous, and specialized training may be provided by the employer.
The average salary for a Patient Calling Specialist in an International BPO varies based on location, experience, and the employer's scale. Typically, remuneration includes a base salary complemented by performance-based incentives. Candidates should research specific job listings for accurate salary ranges in their area.
A Patient Calling Specialist in an International BPO generally requires strong communication and interpersonal skills, a good grasp of medical terminology, and basic computer proficiency. While some positions may require prior experience in healthcare or a related field, many employers offer on-the-job training to bridge skill gaps.
Skills necessary for a Patient Calling Specialist include effective communication, problem-solving, empathy, and the ability to multitask. Responsibilities typically involve answering patient queries, scheduling appointments, and updating patient records. Attention to detail and maintaining patient confidentiality are critical in this role.