Patient Advisor (Calls - Inbound + Outbound) Job Description Template
As a Patient Advisor, you will be the frontline communication link between our healthcare facility and our patients, managing both inbound and outbound calls. You'll provide assistance and information, address concerns, and ensure a positive patient experience.
Responsibilities
- Manage inbound and outbound patient calls professionally.
- Provide information regarding services, appointments, and procedures.
- Schedule and confirm patient appointments.
- Address patient inquiries and resolve issues or escalate when necessary.
- Maintain accurate patient records and update information in the system.
- Educate patients on healthcare policies and procedures.
- Follow up with patients to ensure satisfaction and address any additional needs.
- Collaborate with healthcare professionals to provide comprehensive service.
Qualifications
- High school diploma or equivalent; certification in healthcare administration is a plus.
- Prior experience in a customer service role, preferably in a healthcare setting.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Ability to handle sensitive information with confidentiality.
- Proficient in using computer systems and software applications.
Skills
- Customer Service
- Communication
- Healthcare Knowledge
- Data Entry
- Conflict Resolution
- Time Management
- Patient Management Systems
- Microsoft Office Suite
Frequently Asked Questions
A Patient Advisor specializing in inbound and outbound calls acts as the first point of contact for patients, assisting with scheduling appointments, addressing queries, providing information about medical services, and following up on patient care. They play a crucial role in patient satisfaction and communication efficiency within healthcare facilities. Their responsibilities also include collecting patient feedback and ensuring a seamless patient journey.
To become a Patient Advisor handling both inbound and outbound calls, one typically needs a high school diploma or equivalent, along with strong communication skills. Previous experience in customer service or a healthcare setting is advantageous. Candidates should also possess knowledge of healthcare systems and be proficient in using communication technology to manage patient interactions effectively.
The average salary for a Patient Advisor who manages both inbound and outbound calls varies depending on factors such as location, experience, and the size of the healthcare organization. In general, salaries may range from entry-level compensation to more competitive rates with added benefits in larger institutions, reflecting the advisor's experience and expertise in patient liaison roles.
Qualifications for a Patient Advisor specializing in inbound and outbound calls typically include a high school diploma or GED. Additionally, strong communication and interpersonal skills are essential. Experience in a healthcare or customer service environment is beneficial, and familiarity with medical terminology and healthcare software systems is often preferred by employers.
Key skills for a Patient Advisor focusing on call management include excellent communication, active listening, empathy, problem-solving, and organizational capabilities. Responsibilities encompass handling patient inquiries, scheduling appointments, coordinating follow-up care, and ensuring patient satisfaction. Advisors must efficiently manage inbound and outbound communications while maintaining accurate patient records.