Oracle Utilities CC&B Specialist Job Description Template
The Oracle Utilities CC&B Specialist will oversee the implementation, configuration, and maintenance of Oracle Customer Care and Billing (CC&B) systems. This role demands a deep understanding of the utilities sector, technical proficiency in Oracle CC&B, and the ability to troubleshoot and optimize system performance.
Responsibilities
- Implement and configure Oracle CC&B based on business requirements.
- Provide ongoing support and maintenance for the CC&B system.
- Develop and execute system testing and validation procedures.
- Collaborate with cross-functional teams to improve system integrations.
- Ensure data integrity and consistency within the CC&B system.
- Troubleshoot and resolve technical issues and system bugs.
- Perform system upgrades and apply patches as necessary.
- Document system configurations and modifications.
- Train end-users and provide technical support where needed.
- Stay updated with Oracle CC&B best practices and industry trends.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or related field.
- 3+ years of experience working with Oracle Utilities CC&B.
- Proven experience in system implementation and configuration.
- Strong understanding of the utilities industry and business processes.
- Excellent problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Strong written and verbal communication skills.
Skills
- Oracle Utilities CC&B
- SQL
- Java
- System Integration
- Business Process Analysis
- Troubleshooting
- Technical Support
- Data Management
- System Configuration
- User Training
Frequently Asked Questions
An Oracle Utilities CC&B Specialist is responsible for configuring, managing, and maintaining the Customer Care and Billing (CC&B) system for utility companies. This role involves analyzing business processes, developing solutions, and ensuring efficient operation of the CC&B application. They also support user training and system upgrades, ensuring compliance with industry standards.
To become an Oracle Utilities CC&B Specialist, candidates typically need a bachelor's degree in computer science, information technology, or a related field. Experience with Oracle software, especially CC&B, is crucial. Gaining certifications like Oracle Utilities Customer Care and Billing Advanced Implementation Boot Camp can enhance prospects. Practical experience with utility billing systems is highly beneficial.
The average salary for an Oracle Utilities CC&B Specialist varies based on location, experience, and the specific industry sector. Generally, specialists with extensive experience and certifications can command higher salaries. The salary range typically reflects the demand for skilled professionals who can manage complex billing systems within utility environments.
Qualifications for an Oracle Utilities CC&B Specialist often include a degree in IT or a related field, along with professional experience in Oracle applications. Proficiency in Oracle CC&B is essential, and additional certifications from Oracle can provide a competitive edge. Skills in project management and knowledge of utility billing processes are also important.
An Oracle Utilities CC&B Specialist should possess strong analytical and problem-solving skills, familiarity with Oracle CC&B, and a solid understanding of utility billing systems. Key responsibilities include system configuration, troubleshooting, and user support. Effective communication and project management abilities are necessary to liaise between technical teams and business stakeholders.