Oracle POS Support Specialist / Business Analyst Job Description Template
The Oracle POS Support Specialist / Business Analyst is responsible for supporting and maintaining Oracle POS systems, understanding business processes, and translating them into technical requirements to enhance system functionality and performance. This role is critical for ensuring the seamless operation of retail transactions and interfaces.
Responsibilities
- Provide expert support and troubleshooting for Oracle POS systems.
- Analyze and document business requirements related to POS systems.
- Collaborate with cross-functional teams to integrate and optimize POS functionalities.
- Perform system configurations, updates, and enhancements.
- Develop and maintain documentation for POS system processes and procedures.
- Conduct training sessions for end-users on POS system features and best practices.
- Monitor system performance and implement necessary improvements.
- Ensure data integrity and security within POS systems.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Minimum of 3 years of experience in Oracle POS support and business analysis.
- Strong understanding of retail operations and POS systems.
- Experience with Oracle Retail and related modules.
- Excellent problem-solving and analytical skills.
- Ability to communicate technical information to non-technical stakeholders.
- Strong project management skills and attention to detail.
- Proven track record of successful system implementations and integrations.
Skills
- Oracle POS
- Business Analysis
- System Troubleshooting
- Retail Operations
- Oracle Retail
- System Configuration
- Documentation
- End-User Training
- Data Integrity
- Security
Frequently Asked Questions
An Oracle POS Support Specialist is responsible for providing technical support and resolving issues related to Oracle Point of Sale systems. They ensure seamless operation of POS systems, troubleshoot software and hardware glitches, manage system updates, and enhance user experiences. These specialists play a crucial role in ensuring that retail operations run smoothly, serving as the bridge between technology and business functionality.
To become an Oracle POS Support Specialist, one typically needs a degree in Information Technology, Computer Science, or a related field. Experience with Oracle software and POS systems is essential. Obtaining Oracle certifications can greatly enhance your credentials. Strong problem-solving skills, customer service coordination, and understanding of retail environments are also crucial for success in this role.
The salary for an Oracle POS Support Specialist varies depending on factors such as experience, location, and company size. Generally, professionals in this role can expect competitive compensation, reflective of their specialized IT skills and knowledge of Oracle systems. Salaries typically range within the IT support landscape, with potential for growth as expertise increases.
Qualifications for an Oracle POS Support Specialist typically include a bachelor's degree in Computer Science, Information Systems, or a related field. Experience with Oracle software and relevant POS systems is crucial. Professional certifications in Oracle technologies can enhance prospects. Strong analytical skills and problem-solving abilities aid in promptly addressing system issues.
Key skills for an Oracle POS Support Specialist include expertise in Oracle systems, troubleshooting abilities, and customer service acumen. Responsibilities include diagnosing and resolving technical issues, implementing system updates, and analyzing system performance. Attention to detail, communication capabilities, and familiarity with network infrastructure are essential for effective problem resolution and optimal user support.