Openings for Voice and Non-voice Process (Day Shift and Night Shift) Job Description Template
As a part of our customer service team, you will have the opportunity to handle both voice and non-voice processes, ensuring customer satisfaction through effective communication and problem resolution. This role offers flexibility with available shifts during the day and night.
Responsibilities
- Handle and resolve customer inquiries via phone or emails/chats.
- Maintain accurate and up-to-date records of all interactions.
- Provide timely and effective solutions to customers' issues.
- Collaborate with team members to improve customer service practices.
- Ensure compliance with company policies and standards.
- Assist in training new team members when necessary.
Qualifications
- High school diploma or equivalent; college degree preferred.
- Prior experience in a customer service role is an advantage.
- Ability to work in both day and night shifts.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
Skills
- Customer Relationship Management (CRM) software
- Microsoft Office Suite (Excel, Word, Outlook)
- Effective communication
- Time management
- Typing accuracy and speed
- Multi-channel support (phone, email, chat)
Frequently Asked Questions
A voice and non-voice process executive handles customer interactions through call (voice) and electronic channels such as email or chat (non-voice). Key responsibilities include addressing customer inquiries, resolving issues, and maintaining accurate records. In voice processes, executives ensure clear verbal communication, while non-voice roles emphasize written clarity and accuracy.
Candidates aiming to become qualified for a voice and non-voice process job should possess strong communication skills in English, both written and spoken. A high school diploma or equivalent is usually required, though a bachelor's degree can be advantageous. Basic computer literacy and customer service experience enhance a candidate's prospects.
The average salary for a voice and non-voice process executive can vary based on geographic location, experience level, and the employer. Typically, entry-level positions offer less, while those with experience or special skills in handling complex inquiries often earn more. Additionally, night shift roles may offer shift differential pay.
Success in voice and non-voice process roles requires excellent communication skills, patience, and attention to detail. Problem-solving abilities and proficiency with relevant software are crucial. In voice roles, a pleasant telephone manner is important, while non-voice roles need strong written communication and the ability to multitask effectively.
A career in voice and non-voice process offers dynamic opportunities to engage with diverse customers, develop crucial interpersonal skills, and work in various industries. Flexible shift options—including day and night shifts—cater to different lifestyle needs, making it a versatile career path for individuals who seek stability and growth potential.