Customer Support Sales / Student-Counselors Job Description Template
As a Customer Support Sales / Student-Counselor, you will be the primary point of contact for customers and prospective students. Your role involves providing assistance and guidance, ensuring a seamless service experience while supporting sales initiatives and student enrollment processes.
Responsibilities
- Respond to customer and student inquiries via phone, email, and chat
- Provide detailed information about courses and programs
- Assist prospective students in the enrollment process
- Troubleshoot issues and provide effective solutions
- Maintain accurate records of customer and student interactions
- Support sales initiatives and meet enrollment targets
- Collaborate with other departments to resolve complex issues
Qualifications
- Bachelor's degree or equivalent experience
- Previous experience in customer support or sales preferred
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Ability to manage multiple tasks effectively
Skills
- Customer relationship management (CRM)
- Salesforce
- Microsoft Office Suite
- Communication skills
- Problem-solving
- Multitasking
- Empathy
Frequently Asked Questions
A Customer Support Sales / Student-Counselor is responsible for assisting potential and current students with their inquiries related to educational programs. They provide guidance on course selection and enrollment, offer sales support to meet admissions targets, and ensure customer satisfaction by resolving any issues related to the student experience. This role requires strong communication skills, empathy, and the ability to understand students' needs to provide personalized advice.
To become a Customer Support Sales / Student-Counselor, one typically needs a bachelor's degree in education, communications, or a related field. Experience in sales or customer service can be highly beneficial. Candidates should possess excellent interpersonal and problem-solving skills, as well as the ability to work effectively with people from diverse backgrounds. Training in sales techniques and knowledge of educational programs can further enhance your qualifications for this role.
The average salary for a Customer Support Sales / Student-Counselor varies based on experience, education level, and location. Salaries typically include a base pay and may be supplemented by bonuses or commissions based on performance and student enrollment figures. Those with extensive experience or who work in high-demand areas may earn more, while entry-level positions might offer lower starting wages.
Qualifications for a Customer Support Sales / Student-Counselor include a bachelor's degree in fields such as education, business, or communications. Additionally, strong customer service and sales experience are often required. Candidates should have excellent communication skills, empathy, and the ability to effectively counsel students. Familiarity with educational programs and enrollment processes can also be advantageous.
A Customer Support Sales / Student-Counselor needs to possess strong communication and negotiation skills to effectively assist and guide students. Responsibilities include advising students on course selections, supporting the sales process by achieving enrollment targets, and following up on student inquiries. The role also requires problem-solving abilities to address and resolve student concerns promptly, ensuring a positive experience and promoting client retention.