On-Call Supervisor Job Description Template
The On-Call Supervisor is responsible for managing and supporting on-call staff to ensure efficient service delivery. This includes scheduling, performance monitoring, problem-solving, and providing guidance during on-call hours. The role requires strong leadership, excellent communication skills, and the ability to handle emergencies effectively.
Responsibilities
- Oversee and manage on-call staff schedules
- Monitor and assess the performance of on-call staff
- Provide guidance and support during on-call hours
- Handle emergencies and system issues promptly
- Ensure adherence to company policies and procedures
- Communicate effectively with staff and management
- Prepare and submit reports on on-call activities
Qualifications
- Bachelor's degree in Human Resources, Management, or related field
- Proven experience in a supervisory role
- Strong leadership and decision-making skills
- Excellent communication and interpersonal abilities
- Ability to handle stressful situations and emergencies
- Good organizational and time-management skills
- Familiarity with company policies and procedures
Skills
- Leadership
- Crisis Management
- Scheduling
- Communication
- Interpersonal Skills
- Time Management
- Report Writing
- Problem-Solving
Frequently Asked Questions
An On-Call Supervisor primarily manages and oversees team operations during non-standard hours. They ensure continuity of services, handle emergencies, provide support to team members, and resolve any incidents that may occur outside regular working hours. Their responsibilities include coordinating with other departments, maintaining communication logs, and ensuring compliance with company policies.
To become an On-Call Supervisor, one typically needs experience in management or supervisory roles. A background in the relevant industry and strong leadership skills are essential. Additionally, problem-solving abilities, excellent communication, and the capacity to work flexible hours are important. It is beneficial to have certifications or training in leadership and crisis management.
The average salary for an On-Call Supervisor varies based on industry, location, and experience level. Generally, they earn competitive salaries with potential for overtime pay or bonuses for non-standard work hours. Supervisors in sectors like healthcare or emergency services might have different remuneration packages compared to those in corporate settings.
An On-Call Supervisor typically requires a combination of formal education and practical experience. A bachelor's degree in management or a related field is often preferred. Significant experience in supervisory roles, expertise in the specific industry, and skills in conflict resolution are advantageous. Certifications in leadership can also enhance career prospects.
Key skills for an On-Call Supervisor include leadership, effective communication, time management, and problem-solving. Responsibilities involve overseeing operations during off-hours, managing emergency situations, supporting team members, and maintaining service quality. Strong organizational capabilities and the ability to make quick decisions are also important for successful performance in this role.