Non Voice Process Executive Job Description Template
As a Non Voice Process Executive, you will manage customer interactions through email, chat, and other written channels. Your main goal is to provide timely and accurate resolutions to customer issues, ensuring exceptional service standards while maintaining productivity and quality targets.
Responsibilities
- Handle customer queries and issues via email and chat
- Provide accurate and timely resolutions to customer problems
- Maintain records of customer interactions and transactions
- Follow communication procedures, guidelines, and policies
- Identify and escalate priority issues when necessary
- Meet productivity and quality targets set by the company
Qualifications
- High school diploma or equivalent; a degree is a plus
- Previous experience in a customer service role, especially in a non-voice process
- Strong written communication skills
- Ability to work independently and as part of a team
- Problem-solving skills and attention to detail
- Basic computer skills and familiarity with customer service software
Skills
- Written Communication
- Customer Service
- Email Handling
- Chat Support
- Problem Solving
- Time Management
- Data Entry
- CRM Software
Frequently Asked Questions
A Non Voice Process Executive primarily handles back-end work without direct customer interaction through calls. Their responsibilities include data entry, managing databases, handling email support, processing information, and ensuring accuracy and efficiency in task completion. They work to improve company operations by managing information flow efficiently.
To become a Non Voice Process Executive, one typically requires a high school diploma or equivalent. Proficiency in MS Office and data management applications is essential. Previous experience in customer service or administrative roles can be advantageous. Strong communication skills, although primarily written, and attention to detail are critical for succeeding in this role.
The average salary for a Non Voice Process Executive varies based on location, experience, and company size. Generally, entry-level positions may start on the lower end, while seasoned professionals can earn more as they advance. Researching specific company pay scales and industry standards is recommended for accurate figures.
A Non Voice Process Executive typically needs a minimum of a high school diploma or equivalent. Additional certification in office management or related fields can be beneficial. Proficiency in using computer software like Microsoft Office, strong written communication skills, and the ability to manage and organize data efficiently are critical qualifications for this role.
Key skills for a Non Voice Process Executive include attention to detail, proficiency in computer applications like spreadsheet and word processing software, and strong written communication. Responsibilities include data entry, document management, addressing customer queries via email, and supporting operational tasks. Emphasis is on accuracy, efficiency, and the ability to work independently.