Non Voice Process Fresher Job Description Template
As a Non Voice Process Fresher, you will be responsible for handling customer queries and issues through email and chat support. This role is perfect for recent graduates or individuals new to the customer service industry who wish to gain experience in a non-voice capacity. Attention to detail and the ability to multitask in a fast-paced environment are key to success in this role.
Responsibilities
- Handle customer queries and complaints via email and chat support.
- Provide accurate and timely responses to customer enquiries.
- Maintain a high level of customer satisfaction.
- Follow up on unresolved customer issues and ensure proper resolution.
- Document customer interactions and maintain records in the system.
- Collaborate with other team members and departments to resolve customer issues.
Qualifications
- High school diploma or equivalent; college degree preferred.
- Good written communication skills.
- Ability to type quickly and accurately.
- Basic computer proficiency, including familiarity with MS Office.
- Strong attention to detail and organizational skills.
- Ability to work in a fast-paced environment.
Skills
- Email Support
- Chat Support
- Typing
- MS Office
- Customer Service
- Time Management
- Problem Solving
Frequently Asked Questions
A Non Voice Process Fresher is responsible for handling backend operations that do not require direct voice interaction with customers. This role involves tasks such as data entry, email support, and chat support. The fresher assists with handling customer queries through written communication and maintaining detailed records of transactions. They require proficiency in computer applications and strong written communication skills.
To become a Non Voice Process Fresher, one typically needs a high school diploma or a relevant undergraduate degree. Candidates should possess excellent typing skills, proficiency in computer software, and strong written communication abilities. Many employers provide on-the-job training, focusing on product knowledge and company-specific procedures for new recruits.
The average salary for a Non Voice Process Fresher varies depending on the company, location, and industry. Generally, freshers can expect to start with an entry-level salary which may increase with experience and performance. It is common for freshers to start with competitive packages that might include benefits such as health insurance and performance bonuses.
Typically, a Non Voice Process Fresher needs a high school diploma or an associate degree. Proficiency in typing, basic computer applications, and strong written communication skills are essential. Employers often look for candidates who can efficiently manage tasks, have good analytical skills, and exhibit the ability to learn new software quickly.
A Non Voice Process Fresher must be skilled in effective written communication, fast and accurate typing, and adeptness in using computer software. Responsibilities include managing customer interactions via email and chat, processing transactions, and maintaining accurate records. Attention to detail and the ability to follow procedures are critical for success in this role.