Non Voice Customer Support-Dayshift Job Description Template
The Non Voice Customer Support role is dedicated to assisting customers through non-verbal communication channels such as chat and email. You will be responsible for resolving issues, answering queries, and providing top-notch customer service during our daytime operational hours.
Responsibilities
- Respond promptly to customer inquiries via chat and email.
- Resolve customer complaints and issues with accurate and timely solutions.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Update customer information and communication notes in the CRM system.
- Collaborate with team members to address complex issues.
- Provide information about products and services.
Qualifications
- High school diploma or equivalent.
- Previous customer service experience is preferred.
- Excellent written communication skills.
- Ability to handle multiple tasks simultaneously.
- Strong problem-solving abilities.
- Proficiency in using CRM software.
Skills
- Customer Service
- Written Communication
- Time Management
- CRM Software
- Problem Solving
- Email Management
Frequently Asked Questions
A Non-Voice Customer Support-Dayshift professional assists customers primarily through text-based communication, such as email or live chat, during daytime hours. They address inquiries, resolve issues, and provide information on products or services in a customer-friendly manner, ensuring a high level of satisfaction.
To become a Non-Voice Customer Support-Dayshift professional, candidates typically need a high school diploma or equivalent. Strong written communication skills, proficiency in basic computer applications, and experience in customer service are highly beneficial. Training in company-specific software and product knowledge may also be required.
The average salary for a Non-Voice Customer Support-Dayshift role varies based on factors such as location, experience, and the company. Generally, it is competitive within the customer service industry, offering compensation that reflects the level of responsibility and skill required for effective support.
Qualifications for a Non-Voice Customer Support-Dayshift role typically include a high school diploma, excellent written communication skills, and proficiency in typing. Familiarity with customer service software and experience in handling email or chat support can be advantageous for potential candidates.
Key skills for a Non-Voice Customer Support-Dayshift role include strong written communication, problem-solving abilities, and multitasking. Responsibilities often involve responding to customer inquiries, managing complaints, and providing support through email or chat, all while ensuring customer satisfaction and timely issue resolution.