Non Voice/Chat Support Specialist Job Description Template
As a Non Voice/Chat Support Specialist, you will be responsible for providing exceptional customer service through online chat and email. You'll handle a range of inquiries, from product and service questions to technical troubleshooting, ensuring prompt and accurate responses.
Responsibilities
- Respond promptly to customer inquiries via live chat and email.
- Troubleshoot technical issues and provide effective solutions.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with other departments to resolve complex issues.
- Meet or exceed customer service performance metrics and goals.
- Continuously update knowledge of company products and services.
Qualifications
- High school diploma or equivalent; Bachelor's degree preferred.
- Proven experience in customer service or technical support roles.
- Excellent written communication skills.
- Strong problem-solving abilities.
- Attention to detail and strong organizational skills.
- Ability to work independently and as part of a team.
Skills
- Customer service
- Live chat software
- Email communication
- Technical troubleshooting
- CRM systems
- Typing skills
- Time management
Frequently Asked Questions
A Non Voice/Chat Support Specialist provides assistance to customers through chat and email platforms. They address inquiries, resolve issues, and offer solutions while maintaining a professional tone. They work to ensure customer satisfaction without using verbal communication, which requires strong written communication skills.
To become a Non Voice/Chat Support Specialist, candidates typically need a high school diploma or equivalent. Strong written communication, problem-solving skills, and proficiency in typing are essential. Experience in customer service or familiarity with CRM software can be beneficial. Training programs may also enhance job prospects.
The average salary for a Non Voice/Chat Support Specialist varies based on location, experience, and company size. Typically, entry-level positions offer competitive salaries with opportunities for growth. Many companies also provide additional benefits such as bonuses, health benefits, and training opportunities to support career advancement.
A Non Voice/Chat Support Specialist usually requires at least a high school diploma, although some employers prefer candidates with an associate's or bachelor's degree. Essential qualifications include exceptional written communication skills, proficiency in customer relationship management tools, and the ability to multitask efficiently.
A Non Voice/Chat Support Specialist must have strong problem-solving and time-management skills. Responsibilities include handling customer queries, providing product information, and resolving issues through chat or email. Proficiency in written communication and the ability to work well under pressure are critical for success in this role.