Non-Technical Voice Process Job Description Template
The Non-Technical Voice Process Associate will handle customer interactions through inbound and outbound calls. You will be responsible for resolving customer inquiries, providing information about products and services, and ensuring customer satisfaction. This role requires excellent communication skills and a strong focus on customer service.
Responsibilities
- Handle incoming and outgoing customer calls professionally.
- Resolve customer inquiries and complaints promptly.
- Provide accurate information about products and services.
- Maintain detailed records of customer interactions.
- Collaborate with team members to ensure a high level of customer satisfaction.
- Escalate complex issues to relevant departments as needed.
- Meet performance targets and quality standards.
Qualifications
- High school diploma or equivalent.
- Previous experience in a customer service role preferred.
- Excellent verbal communication skills.
- Strong listening and problem-solving abilities.
- Ability to handle stressful situations calmly and effectively.
- Proficiency in basic computer applications.
- Flexible to work in shifts as required.
Skills
- Customer Service
- Verbal Communication
- Problem Solving
- Conflict Resolution
- Time Management
- Basic Computer Skills
- Multitasking
Frequently Asked Questions
A Non-Technical Voice Process Executive handles customer service inquiries via telephone. They aim to resolve customer queries, provide information about products or services, and escalate issues when necessary. This role requires excellent communication skills and the ability to manage—and swiftly resolve—customer concerns, ensuring customer satisfaction and loyalty.
To become a Non-Technical Voice Process Executive, candidates typically need a high school diploma or equivalent. Strong communication skills, customer service experience, and proficiency in relevant languages are beneficial. Some companies may provide on-the-job training to equip new hires with the necessary knowledge of products, services, and protocols specific to their operations.
The average salary for a Non-Technical Voice Process Executive varies depending on industry and location. Compensation usually comprises a base salary, with additional performance-based incentives available. Salaries may also differ according to experience level and the complexity of service requirements, but often provide a stable and competitive income potential.
Qualifications for a Non-Technical Voice Process position typically include a high school diploma or equivalent educational background. Strong interpersonal and communication skills are essential. Employers may also seek candidates who possess good problem-solving abilities, patience, and a customer-oriented approach, which are integral in handling diverse customer interactions.
A Non-Technical Voice Process Executive should possess excellent verbal communication skills, active listening abilities, and patience. Responsibilities include managing incoming calls, resolving customer issues, updating databases, and collaborating with teams for escalated issues. Attention to detail, the ability to handle stressful situations, and multitasking skills are crucial in this role.