Non Technical Voice Process Job Description Template
The Non Technical Voice Process role is integral to ensuring customer satisfaction through seamless communication. This position involves interacting with customers via phone calls, addressing their concerns, and providing accurate information and support. The ideal candidate will have excellent verbal communication skills and a customer-centric attitude.
Responsibilities
- Handle inbound and outbound customer calls.
- Provide information and support regarding company products and services.
- Resolve customer issues and complaints effectively and efficiently.
- Maintain detailed records of customer interactions and transactions.
- Follow communication protocols and guidelines to ensure quality service.
- Escalate complex issues to higher management when necessary.
- Achieve personal/team qualitative and quantitative targets.
Qualifications
- High school diploma or equivalent.
- Proven experience in a customer service role, preferably in a call center environment.
- Excellent verbal communication skills.
- Ability to handle stressful situations calmly and professionally.
- Basic computer skills and familiarity with CRM software.
- Strong problem-solving abilities and attention to detail.
- Patience and a positive attitude towards customer service.
Skills
- Verbal Communication
- Customer Relationship Management (CRM)
- Problem-Solving
- Data Entry
- Active Listening
- Time Management
- Conflict Resolution
Frequently Asked Questions
A Non Technical Voice Process professional is responsible for handling customer service calls, providing support, and resolving inquiries related to services. They ensure customer satisfaction by addressing concerns, providing information, and facilitating problem-solving. This role involves effective communication, active listening, and offering solutions to meet non-technical customer needs.
To become a Non Technical Voice Process professional, candidates typically need a high school diploma or equivalent. Strong communication and interpersonal skills are crucial. Experience in customer service or call centers can be advantageous. Some companies provide on-the-job training, enhancing skills in areas like conflict resolution and customer relationship management.
The average salary for a Non Technical Voice Process role can vary based on location, company, and experience level. Generally, entry-level positions offer competitive hourly wages, with opportunities for bonuses and incentives based on performance. Experienced professionals may see salary increases, reflecting enhanced skills and responsibilities in customer service management.
Qualifications for a Non Technical Voice Process job usually include a high school diploma or GED, strong verbal communication skills, and a customer-oriented approach. While prior experience in customer service is beneficial, it is not always necessary, as many employers offer training programs to develop the relevant skills needed for the role.
A Non Technical Voice Process role requires strong communication, active listening, and problem-solving skills. Responsibilities include managing customer phone interactions, addressing inquiries, providing solutions, and ensuring high levels of customer satisfaction. Professionals must be adept at multitasking and handling various customer concerns effectively.