Non Sales Voice Support Job Description Template
As a Non Sales Voice Support specialist, your primary responsibility will be handling inbound customer service calls. You'll address and resolve customer inquiries and issues efficiently, ensuring high levels of customer satisfaction. Enjoy a balanced work-life schedule with 2 Saturdays and 4 Sundays off each month.
Responsibilities
- Handle inbound calls and provide solutions to customer inquiries.
- Document and update customer records based on interactions.
- Collaborate with team members and escalate issues when necessary.
- Ensure consistent customer satisfaction by resolving issues promptly.
- Follow company policies and procedures during interactions.
- Continuously update knowledge about company products and services.
Qualifications
- High school diploma or equivalent; further education is a plus.
- Proven experience in a customer service role, preferably voice support.
- Strong verbal communication skills.
- Ability to remain professional and courteous with customers.
- Excellent problem-solving abilities.
- Ability to work in a fast-paced environment.
Skills
- Call Handling
- CRM Software
- Communication
- Customer Service
- Problem Solving
- Time Management
- Active Listening
Frequently Asked Questions
A Non Sales Voice Support specialist provides assistance to customers through voice calls, addressing their inquiries, resolving issues, and ensuring a positive customer experience. They focus on customer service and technical support rather than sales, utilizing strong communication skills and problem-solving abilities to address various customer needs effectively.
To become a Non Sales Voice Support specialist, one typically needs a high school diploma or equivalent. Strong verbal communication, active listening skills, and proficiency in customer service or technical support are essential. Some employers may require previous experience in similar roles, while others offer training programs that can help develop the necessary skills.
The average salary for a Non Sales Voice Support specialist varies based on location, experience, and company size. Typically, compensation includes hourly wages or annual salaries complemented by benefits such as health insurance and performance bonuses. Salary figures can be researched through employment websites or company job postings for more precise data.
Qualifications for a Non Sales Voice Support role often include a high school diploma or equivalent, excellent verbal communication skills, and the ability to handle customer interactions effectively. Familiarity with customer service software, basic technical knowledge for troubleshooting, and a customer-oriented approach are also beneficial.
A Non Sales Voice Support specialist needs strong communication, active listening, and problem-solving skills to handle customer inquiries effectively. Responsibilities include managing incoming calls, identifying customer needs, providing accurate information, troubleshooting issues, and ensuring satisfaction. Attention to detail and the ability to work well under pressure are also important.