Myntra High Care-Voice Process Job Description Template
As a member of Myntra's High Care-Voice Process team, you will be responsible for delivering top-notch customer service by effectively managing customer inquiries and complaints over the phone. Your role is vital in ensuring customer satisfaction and enhancing their overall experience with Myntra.
Responsibilities
- Handle inbound and outbound calls to address customer inquiries and concerns.
- Provide accurate information regarding products, orders, and services.
- Resolve customer issues efficiently and effectively, ensuring a high level of satisfaction.
- Document interactions and maintain detailed records of customer communications.
- Collaborate with other teams to address complex customer issues.
- Recommend improvements to processes and policies to enhance customer service quality.
Qualifications
- High school diploma or equivalent; a college degree is preferred.
- Proven experience in a customer service role, preferably in a call center environment.
- Excellent verbal communication skills in English; proficiency in additional languages is a plus.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to remain calm and professional in stressful situations.
- Adaptability to work in a fast-paced environment.
Skills
- Call Handling
- Customer Relationship Management (CRM) software
- Active Listening
- Communication
- Problem Solving
- Time Management
- Conflict Resolution
- Multitasking
Frequently Asked Questions
A Myntra High Care-Voice Process associate primarily handles customer interactions via voice calls. They assist with queries about orders, returns, and product information. The role involves resolving customer issues efficiently and ensuring customer satisfaction while maintaining company standards. Key responsibilities include documenting interactions accurately and escalating complex issues when necessary.
To become a Myntra High Care-Voice Process associate, candidates typically need a high school diploma or equivalent. Previous experience in a customer service role is advantageous. Applicants should have excellent communication skills, patience, and problem-solving abilities. Computer proficiency and an understanding of CRM systems are also beneficial.
The average salary for a Myntra High Care-Voice Process associate varies based on experience and location. Typically, entry-level positions offer competitive remuneration with opportunities for overtime and bonuses. Companies may also provide additional benefits like health insurance, transportation allowances, and performance incentives.
Qualifications for a Myntra High Care-Voice Process role include at least a high school diploma or GED. Proficiency in English and regional languages, along with strong communication and interpersonal skills, are essential. Familiarity with customer service principles and experience using support software can give candidates an edge.
Skills required for a Myntra High Care-Voice Process associate include excellent verbal communication and active listening. Problem-solving skills are crucial to handle customer queries effectively. Patience, empathy, and the ability to work under pressure are key, along with multitasking capabilities and attention to detail.