Microsoft Dynamics CRM (Technical) Job Description Template
As a Microsoft Dynamics CRM Technical professional, you will be responsible for developing, customizing, and maintaining the Microsoft Dynamics CRM system to meet business needs. You will work closely with various teams to ensure the system’s seamless integration, functionality, and overall efficiency.
Responsibilities
- Develop and customize Microsoft Dynamics CRM solutions based on business requirements.
- Perform system integrations between Dynamics CRM and other enterprise systems.
- Participate in the full development lifecycle including analysis, design, testing, and deployment.
- Provide technical support and troubleshooting for Dynamics CRM issues.
- Develop and maintain technical documentation for customized solutions.
- Ensure data integrity and implement data migration strategies.
- Collaborate with business analysts and stakeholders to refine system requirements.
- Stay updated with the latest features and updates in Microsoft Dynamics CRM.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience working with Microsoft Dynamics CRM.
- Strong understanding of Microsoft Dynamics CRM architecture and data model.
- Experience with CRM Customizations and Configurations.
- Familiarity with C#, .NET, and JavaScript.
- Experience with Web API, Plugins, and Workflows.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
Skills
- Microsoft Dynamics CRM
- C#
- .NET
- JavaScript
- Web API
- Plugins
- Workflows
- SQL Server
- Data Migration
- Technical Documentation
Frequently Asked Questions
A Microsoft Dynamics CRM Technical Specialist is responsible for the customization, configuration, and overall management of Microsoft Dynamics CRM platforms. They analyze clients' business processes, conduct CRM system evaluations, and implement custom solutions to meet organizational needs. Additionally, they provide technical support, perform troubleshooting, and ensure the CRM system's stability and security.
To become a Microsoft Dynamics CRM Technical Specialist, one typically needs a bachelor's degree in computer science, information technology, or a related field. Experience with CRM systems and certifications such as Microsoft Certified: Dynamics 365 Fundamentals can enhance prospects. Practical knowledge in CRM customization, programming languages like C# and JavaScript, and understanding business processes are also crucial.
The average salary for a Microsoft Dynamics CRM Technical Specialist can vary based on location, experience, and company size. Generally, these professionals earn competitive salaries due to high demand for their expertise in customizing and managing CRM platforms. Salaries may also increase with additional certifications and specialized skills in Dynamics 365 upgrades and system integrations.
A Microsoft Dynamics CRM Technical Specialist should possess a strong educational background in technology-related fields, often holding a bachelor's degree. Key qualifications include proficiency in Microsoft Dynamics 365, experience with CRM solutions, programming skills, and familiarity with data modeling. Professional certifications from Microsoft can also be significant assets for securing this position.
Skills essential for a Microsoft Dynamics CRM Technical Specialist include programming in C# and JavaScript, CRM system configuration and customization, problem-solving, and strong analytical abilities. Responsibilities typically involve assessing client needs, implementing CRM solutions, providing user training, and maintaining system documentation. Effective communication and project management skills are also vital in this role.