Mega Openings For Non Voice Process (Freshers) Job Description Template
This role involves efficiently handling customer inquiries and issues through text-based channels such as chat and email. Ideal for freshers, the position offers ample growth opportunities and on-the-job training, helping you develop communication and problem-solving skills in a supportive, collaborative environment.
Responsibilities
- Resolve customer queries via chat and email
- Maintain accurate records of customer interactions
- Provide timely and effective solutions
- Ensure customer satisfaction by addressing their needs
- Work collaboratively with team members to meet targets
- Participate in training sessions to enhance process knowledge
Qualifications
- Fresh graduates or final year students
- Good written communication skills
- Basic understanding of computer operations
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Attention to detail and accuracy
Skills
- Email handling
- Chat support
- Customer service
- Problem-solving
- Data entry
- Time management
- Basic computer skills
Frequently Asked Questions
A non voice process job involves handling customer queries and issues without voice interaction, relying instead on text communication methods like email and chat. Freshers in these roles need strong written communication skills, attention to detail, and the ability to manage multiple tasks. They may also need to use various software and tech tools to assist customers efficiently.
Freshers can apply for non voice process roles by searching online job portals, visiting company websites directly, or attending job fairs that announce mega openings for such roles. Ensuring that their resume highlights relevant skills, such as proficiency in typing and basic computer operations, can improve their chances of securing an interview.
The average salary for freshers in non voice process positions can vary based on location and company. Typically, these roles offer a competitive entry-level salary that can increase with experience and performance. Candidates should research industry standards and negotiate effectively to secure a fair compensation package.
Typically, a higher secondary education or a bachelor's degree is required for freshers entering a non voice process role. Additionally, employers often look for candidates with good written communication skills, proficiency in typing, and basic understanding of computer applications. Prior experience in handling customer queries, even through internships, can be beneficial.
Freshers in non voice process jobs should possess strong written communication skills, attention to detail, and patience for resolving customer queries through text. Responsibilities include responding to emails, managing chat sessions, documenting customer interactions, and using software tools to track and resolve customer issues efficiently.