Medical Billing & Customer Support Executive Job Description Template
The Medical Billing & Customer Support Executive is responsible for managing and processing medical claims, resolving billing issues, and assisting customers in understanding their invoices. This role requires a combination of technical knowledge in medical billing and excellent communication skills to provide exceptional customer service.
Responsibilities
- Manage and process medical claims and invoices accurately.
- Resolve billing discrepancies and issues promptly.
- Provide support to clients regarding billing queries and concerns.
- Maintain patient records and billing information with confidentiality.
- Collaborate with healthcare providers and insurance companies to ensure accurate billing.
- Update and verify patient insurance information as needed.
- Prepare and submit claims to insurance companies.
- Handle payer rejections and denials, including claim appeals.
- Offer administrative support to the billing department.
Qualifications
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Experience in medical billing, coding, or a related field.
- Knowledge of medical billing software and healthcare terminology.
- Strong attention to detail and accuracy in data entry.
- Excellent communication and interpersonal skills.
- Ability to handle confidential information discreetly.
Skills
- Medical billing software
- HIPAA compliance
- Customer service
- Data entry
- Problem-solving
- Time management
- Insurance claim processing
- Microsoft Office Suite
Frequently Asked Questions
A Medical Billing & Customer Support Executive is responsible for managing patient billing information, processing insurance claims, and providing support to patients with their billing inquiries. They ensure that claims are submitted accurately and in a timely manner while resolving any billing discrepancies to facilitate effective revenue cycle management in healthcare settings.
To become a Medical Billing & Customer Support Executive, individuals typically need a high school diploma or equivalent. Additional certification in medical billing and coding, and proficiency in healthcare billing software, can enhance job prospects. Employers may also prefer candidates with strong interpersonal skills and a background in customer service or healthcare administration.
The average salary for a Medical Billing & Customer Support Executive varies based on factors such as location, experience, and certifications. Generally, professionals in this role can expect a competitive salary that reflects their specialized skills in medical billing, coding, and customer service, aligning with industry standards for healthcare administrative positions.
Qualifications for a Medical Billing & Customer Support Executive typically include a high school diploma or equivalent, though many employers prefer candidates with certification in medical billing and coding. Additionally, experience with electronic health records (EHR) software, strong organizational skills, and customer service experience are often required.
Key skills for a Medical Billing & Customer Support Executive include proficiency in medical billing software, attention to detail, and excellent communication abilities. Responsibilities include verifying patient insurance details, processing claims, managing billing inquiries, resolving discrepancies, and providing comprehensive customer support to ensure efficient healthcare service delivery.