Manager- Service & Support (Vehicle Telematics/GPS) Job Description Template
As the Manager- Service & Support (Vehicle Telematics/GPS), you will lead the service and support team, oversee technical operations, and ensure the highest level of customer satisfaction for our vehicle telematics and GPS products.
Responsibilities
- Lead and manage the service and support team for vehicle telematics and GPS solutions.
- Oversee daily technical support operations to ensure timely and effective resolution of customer issues.
- Collaborate with cross-functional teams for continuous improvement of service processes.
- Monitor and analyze service metrics to drive customer satisfaction and operational efficiency.
- Provide technical expertise and guidance to the team on complex issues.
- Develop and implement strategies to enhance service quality and customer experience.
- Ensure compliance with industry standards and company policies.
- Manage and maintain relationships with key clients and stakeholders.
Qualifications
- Bachelor's degree in Engineering, Information Technology, or related field.
- 5+ years of experience in technical support or service management, preferably in vehicle telematics or GPS solutions.
- Proven track record of managing and leading technical support teams.
- Strong understanding of vehicle telematics and GPS technologies.
- Excellent problem-solving and analytical skills.
- Outstanding communication and interpersonal abilities.
Skills
- Vehicle Telematics
- GPS Technology
- Technical Support
- Team Leadership
- Customer Service
- Problem-Solving
- Analytical Skills
- Process Improvement
- Compliance Management
- Client Relationship Management
Frequently Asked Questions
A Manager of Service & Support in Vehicle Telematics/GPS is responsible for overseeing the technical support teams that handle customer inquiries, troubleshooting issues, and ensuring customer satisfaction with telematics solutions. They ensure seamless operations, coordinate with different departments, and manage escalations effectively while maintaining up-to-date knowledge on the latest technology trends in GPS and telematics solutions.
To become a Manager in Service & Support for Vehicle Telematics/GPS, candidates typically need a bachelor's degree in engineering, information technology, or a related field, along with several years of experience in technical support or telematics industries. Management experience and specific certifications in GPS technologies can also enhance prospects, as well as strong problem-solving and leadership skills.
The average salary for a Manager of Service & Support in Vehicle Telematics/GPS varies based on location, experience, and company size. Generally, these professionals are well-compensated due to the specialized nature of the role, with comprehensive benefits and potential performance bonuses reflecting the technical expertise and management responsibilities inherent in the position.
Essential qualifications for this role include a bachelor's degree in fields like engineering or IT, extensive experience in vehicle telematics or technical support, and proficiency with GPS technologies. Leadership experience, familiarity with customer service protocols, and relevant industry certifications further strengthen a candidate's profile for this managerial position.
A Manager in this role requires skills in leadership, communication, and customer service, alongside technical knowledge of telematics systems and GPS technology. Key responsibilities include managing support teams, resolving complex issues, optimizing processes, and ensuring client satisfaction. Expertise in data analysis and strategic planning is also beneficial for enhancing service operations.