Manager - Collection B2B/B2C - Pune Job Description Template
As the Manager - Collection B2B/B2C based in Pune, you will manage and supervise the collection processes for both B2B and B2C segments. You will develop and implement collection strategies, monitor performance metrics, and ensure compliance with regulations. You will also lead a team of collection agents to meet and exceed collection targets.
Responsibilities
- Oversee the collection operations for B2B and B2C segments
- Implement and improve collection strategies and processes
- Monitor and analyze collection metrics to achieve financial targets
- Ensure compliance with relevant laws and regulations
- Lead, train, and motivate the collection team
- Handle escalated collection issues and negotiate payment arrangements
- Collaborate with other departments to streamline operations
- Prepare and present regular collection reports to senior management
Qualifications
- Bachelor’s degree in Business Administration, Finance, or related field
- Minimum of 5 years of experience in a collections role, with at least 2 years in a managerial position
- Strong understanding of collection processes and strategies
- Excellent analytical and problem-solving skills
- Proven ability to lead and develop a team
- Exceptional communication and negotiation skills
- Experience with B2B and B2C collections is preferred
- Proficiency in collection software and MS Office Suite
Skills
- Collections Management
- Team Leadership
- Negotiation
- Customer Relationship Management (CRM) Software
- Data Analysis
- Compliance
- MS Office Suite
- Financial Reporting
Frequently Asked Questions
A Manager - Collection B2B/B2C is responsible for overseeing the collections process in a business-to-business (B2B) or business-to-consumer (B2C) setting. This role involves managing a team to ensure timely collection of receivables, analyzing accounts, implementing credit policies, and reducing delinquency rates. Effective communication with customers, understanding of compliance regulations, and maintaining robust relationships with stakeholders are crucial for success in this role.
To become a Manager - Collection B2B/B2C in Pune, candidates typically require a bachelor's degree in finance, business administration, or a related field. Relevant experience in credit management and collections is essential. Professionals often advance by demonstrating strong analytical skills, leadership abilities, and excellent communication. Certifications in credit management can be advantageous, along with knowledge of regional financial regulations in Pune.
The average salary for a Manager - Collection B2B/B2C in Pune depends on factors such as experience, industry, and the size of the company. Typically, salaries vary, with more experienced managers earning higher compensation. These roles might also include performance-based incentives, bonuses, and other financial benefits associated with achieving collection targets and reducing outstanding debts.
To qualify for a Manager - Collection B2B/B2C position, candidates should have a bachelor's degree in finance, accounting, or business management. Experience in collections, credit analysis, or related financial roles is highly valued. Strong negotiation skills, proficiency in financial software, and an understanding of regulatory requirements are crucial. Leadership and organizational skills are equally important for managing teams and developing collection strategies.
A Manager - Collection B2B/B2C must possess excellent analytical and negotiation skills to effectively manage and collect outstanding debts. Responsibilities include developing and implementing collection strategies, managing the collection team, evaluating accounts, and handling customer escalations. The role requires strong leadership, communication, and organizational skills to meet collection targets and improve cash flow for the organization.