Manager - Collection B2B & B2C (Mumbai) Job Description Template
The Manager - Collection B2B & B2C role involves overseeing the collection processes for both business-to-business and business-to-consumer accounts. The role requires maintaining strong relationships with clients, ensuring timely recovery of payments, and improving collection efficiency. The manager will work closely with other departments to ensure alignment and achieve financial targets.
Responsibilities
- Manage the end-to-end collections process for B2B and B2C accounts.
- Develop and implement effective collection strategies and processes.
- Maintain strong relationships with clients and address their concerns.
- Monitor aging accounts and initiate timely follow-ups.
- Prepare and present collections reports to senior management.
- Coordinate with legal teams for escalation and resolution of delinquent accounts.
- Mentor and supervise junior collection staff.
- Ensure compliance with relevant regulations and company policies.
Qualifications
- Bachelor's degree in Finance, Accounting, or related field.
- Minimum of 5 years of experience in collections management.
- Proven track record in managing B2B and B2C collections.
- Strong understanding of financial principles and collection practices.
- Excellent communication and interpersonal skills.
- Ability to handle high-pressure situations and meet deadlines.
- Proficiency in using collection management software.
- Experience in managing a team is a plus.
Skills
- Collections Management
- Customer Relationship Management (CRM)
- Financial Reporting
- Negotiation
- Conflict Resolution
- Analytical Skills
- MS Excel
- Legal Compliance
- Team Management
Frequently Asked Questions
A Manager - Collection B2B & B2C in Mumbai oversees the collection activities for both business-to-business (B2B) and business-to-consumer (B2C) transactions. They are responsible for developing strategies to minimize outstanding debts while ensuring effective communication with clients. They lead a team to achieve collection targets and manage relationships with key stakeholders across Mumbai's diverse economic landscape.
To become a Manager - Collection B2B & B2C, candidates typically need a bachelor's degree in finance, business, or a related field. Extensive experience in collections and credit control, especially within B2B and B2C environments, is essential. Strong leadership abilities, negotiation skills, and the capability to analyze financial data are critical. Many employers in Mumbai also value experience in managing remote teams and knowledge of local market trends.
The average salary for a Manager - Collection B2B & B2C in Mumbai varies based on the company's size, industry, and the candidate's level of experience. Generally, it is competitive within the finance sector, with potential for bonuses and incentives tied to performance and collections targets. Candidates with specialized skills and extensive experience may earn higher than the industry average.
A successful candidate for a Manager - Collection B2B & B2C role typically holds a bachelor's degree in finance, accounting, or business administration. Professional certifications in credit management or financial analysis can be advantageous. Employers in Mumbai often look for individuals with several years of hands-on experience in collections management, proficient in financial software, and possessing strong analytical skills.
A Manager - Collection B2B & B2C must have excellent communication and negotiation skills to interact with clients and team members effectively. They are responsible for developing strategies to maximize revenue collection while minimizing overdue payments. Skills in data analysis, financial reporting, and leadership are key. In Mumbai, understanding local market challenges and regulatory requirements is crucial to drive successful collections operations.