Jr Process Associate – Outbound Calling Job Description Template
As a Jr Process Associate – Outbound Calling, you will be tasked with making outbound calls to customers or potential clients to promote products and services, gather feedback, or provide assistance. Your goal is to enhance customer satisfaction and achieve call targets.
Responsibilities
- Make outbound calls to customers or prospects daily.
- Promote and explain products or services to potential customers.
- Gather and record customer feedback and data accurately.
- Meet and exceed daily call targets and performance metrics.
- Maintain up-to-date knowledge of company products and services.
- Follow call scripts and compliance guidelines during customer interactions.
- Provide excellent customer service and resolve any issues or concerns.
Qualifications
- High school diploma or equivalent.
- Previous experience in a customer service or sales role preferred.
- Excellent verbal communication and interpersonal skills.
- Ability to handle rejection and maintain a positive attitude.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment and meet targets.
Skills
- Telemarketing
- Customer Relationship Management (CRM) software
- Microsoft Office suite
- Excellent verbal communication
- Data entry
- Active listening
- Time management
Frequently Asked Questions
A Jr Process Associate in Outbound Calling is responsible for making calls to potential or existing customers to promote products or gather information. They utilize scripts to provide information about services, answer any questions, and record customer details. Their role may also involve following up on leads and conducting surveys or market research.
To become a Jr Process Associate in Outbound Calling, candidates typically need a high school diploma or equivalent. Strong communication skills are essential, along with basic computer literacy. While prior experience in a call center or customer service role can be advantageous, many organizations provide on-the-job training to equip candidates with the necessary skills.
The average salary for a Jr Process Associate in Outbound Calling varies depending on the company and location. However, entry-level positions generally offer a competitive salary in line with other customer service roles, often including performance-based bonuses or incentives for quality or volume of calls made.
Qualifications for a Jr Process Associate in Outbound Calling typically include a high school diploma and strong verbal communication skills. Some employers may require knowledge of customer relationship management (CRM) software and familiarity with sales techniques. Additionally, a positive attitude and a willingness to learn are highly valued.
A Jr Process Associate in Outbound Calling must possess excellent communication and active listening skills to effectively engage with customers. Responsibilities include making outbound calls, promoting products, recording call details, and following up on leads. Organizational skills and the ability to meet targets and quotas are also crucial.