ISS NON TECH SUPPORT Job Description Template
The ISS Non Tech Support position is focused on delivering outstanding customer service by assisting clients with non-technical inquiries and concerns. You will be responsible for resolving issues, providing information, and maintaining positive customer relationships.
Responsibilities
- Handle customer inquiries and provide accurate and timely responses
- Resolve customer complaints and issues with empathy and professionalism
- Maintain detailed records of customer interactions and transactions
- Collaborate with other departments to ensure seamless customer experience
- Provide customers with information about products and services
- Follow up with customers to ensure resolution and satisfaction
Qualifications
- High school diploma or equivalent
- Proven customer service experience
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Attention to detail and accuracy
Skills
- Customer Relationship Management (CRM) software
- Effective communication
- Conflict resolution
- Data entry
- Time management
- Microsoft Office Suite
Frequently Asked Questions
An ISS Non Tech Support specialist handles customer service and support tasks that do not require technical expertise. They address customer inquiries, resolve issues, and provide general assistance, focusing on customer satisfaction and efficiency.
To become an ISS Non Tech Support professional, candidates should possess strong communication skills, problem-solving abilities, and customer service experience. While specific qualifications may vary by company, a high school diploma or equivalent is typically required, and experience in a similar support role is beneficial.
The average salary for an ISS Non Tech Support position varies widely based on location, company, and experience. Generally, entry-level positions start lower, but opportunities for advancement and salary increases exist with time and experience in the field.
Qualifications for an ISS Non Tech Support role generally include a high school diploma or equivalent, strong verbal and written communication skills, and prior customer service experience. Companies may also look for candidates with a proven ability to handle customer inquiries efficiently.
An ISS Non Tech Support specialist must have excellent communication, interpersonal, and problem-solving skills. Responsibilities include answering customer inquiries, resolving non-technical issues, updating customer records, and maintaining high levels of customer satisfaction. Experience with customer service tools and databases is advantageous.