International Voice Process - Outbound Calling Job Description Template
The International Voice Process - Outbound Calling role involves reaching out to international clients, responding to inquiries, resolving issues, and meeting sales or service targets. The candidate should have excellent communication skills and be able to work night shifts to align with different time zones.
Responsibilities
- Make outbound calls to international customers.
- Identify and resolve customer inquiries and complaints.
- Promote and sell products or services to potential clients.
- Achieve and exceed sales or service targets.
- Maintain accurate records of customer interactions.
- Collaborate with team members to improve customer experience.
- Provide feedback to management to improve processes.
Qualifications
- High school diploma or equivalent; bachelor's degree preferred.
- Proven experience in a call center or customer service environment.
- Excellent verbal and written communication skills.
- Ability to engage customers and build relationships.
- Strong problem-solving skills.
- Ability to work night shifts.
Skills
- Customer Relationship Management (CRM) software
- Multilingual capabilities (if applicable)
- Salesforce
- MS Office
- Time management
- Persuasion
- Active Listening
Frequently Asked Questions
An International Voice Process - Outbound Calling associate is responsible for making outbound calls to potential and existing customers in different countries. They manage client queries, provide information on products or services, and strive to enhance customer satisfaction across global markets.
To become an International Voice Process - Outbound Calling professional, one typically needs a high school diploma or equivalent. Proficiency in English and excellent communication skills are essential. Some employers may require previous experience in customer service or sales, along with understanding of international cultures and markets.
The average salary for an International Voice Process - Outbound Calling role varies depending on factors like location, organization size, and experience. Generally, it ranges from entry-level compensation reflecting standard industry rates to more competitive packages for those with extensive experience in voice processes or sales.
Qualifications for an International Voice Process - Outbound Calling job typically include a high school diploma and fluency in English. Employers often look for candidates with strong verbal communication skills, basic computer knowledge, and the ability to handle international customer interactions effectively.
Skills required for International Voice Process - Outbound Calling include strong communication, persuasion, and problem-solving abilities. Responsibilities involve making outbound calls, resolving customer inquiries, achieving sales targets, and ensuring customer satisfaction through professional and courteous interactions.