International Voice Process - Jaipur Job Description Template
As part of our International Voice Process team in Jaipur, you will handle inbound and outbound calls, assisting and resolving customer queries on a global scale. The role requires excellent communication skills and the ability to provide a high level of customer service.
Responsibilities
- Handle inbound and outbound international calls.
- Resolve customer queries and provide effective solutions.
- Maintain detailed call logs and follow-up on issues as needed.
- Achieve customer satisfaction targets.
- Collaborate with team members to improve customer service processes.
- Ensure compliance with company policies and international guidelines.
Qualifications
- High school diploma or equivalent required; college degree preferred.
- Prior experience in a voice process role is a plus.
- Excellent verbal communication skills in English.
- Ability to work flexible hours to accommodate international time zones.
- Strong problem-solving skills and a customer-first attitude.
Skills
- Excellent verbal communication
- Customer service
- Problem-solving
- Time management
- Data entry
- Multitasking
- Attention to detail
Frequently Asked Questions
An International Voice Process Executive in Jaipur handles customer service and support for global clients, resolving queries via phone calls. This role demands excellent communication skills, a good command of the English language, and the ability to work in varying time zones to meet international standards.
To become an International Voice Process Executive in Jaipur, candidates typically need a Bachelor's degree. Companies often seek candidates with strong communication proficiency, customer service experience, and basic computer operational knowledge. Training programs offered by firms help in acclimatizing to specific requirements.
The average salary for an International Voice Process Executive in Jaipur varies depending on experience, educational qualifications, and the company. Entry-level positions might offer competitive compensation packages, supplemented by incentives for excellent performance, with prospects for salary increments based on tenure and skill enhancement.
Candidates aspiring for an International Voice Process role in Jaipur are generally required to have at least a Bachelor's degree. Strong communication skills, especially in English, and a knack for handling customer queries efficiently are critical, along with proficiency in using basic computer applications and a good understanding of global cultures.
Key skills for an International Voice Process Executive in Jaipur include excellent verbal communication, problem-solving abilities, patience, and active listening. They are responsible for handling customer queries, providing solutions promptly, escalating complex issues appropriately, and ensuring customer satisfaction through professional and courteous interaction.