Responsibilities
- Handle inbound and outbound customer calls professionally.
- Resolve customer inquiries and issues promptly and accurately.
- Maintain a high level of customer satisfaction.
- Escalate complex issues to senior team members as needed.
- Update customer records in the CRM system.
- Meet quality and performance targets set by the team.
Qualifications
- High school diploma or equivalent; bachelor's degree preferred.
- Excellent verbal communication skills in English.
- Strong problem-solving abilities.
- Ability to work in rotational shifts, including nights and weekends.
- Positive attitude and customer-centric approach.
Skills
- Customer Service
- Call Handling
- CRM Software
- Problem Solving
- Communication Skills
- Time Management
- Multitasking
Frequently Asked Questions
An International Voice Process role involves handling inbound and outbound calls to provide customer support globally. Employees are responsible for solving customer queries, providing product information, and ensuring customer satisfaction across different time zones. Efficient communication in English is crucial for success in this role.
To become an International Voice Process Fresher, candidates typically need a high school diploma or equivalent. Proficiency in English communication, both spoken and written, is essential. Training in customer service or prior experience in call centers can be advantageous. Employers may also provide specific product training post-hiring.
The average salary for International Voice Process Freshers varies based on the employer and location. Generally, entry-level salaries are competitive, with potential for bonuses or incentives based on performance. Many organizations offer additional perks such as healthcare, transport allowances, and flexible work schedules.
The primary qualification needed for an International Voice Process Fresher is a high school diploma or equivalent. Strong English language skills are essential, along with basic computer proficiency. Some employers may prefer candidates with prior customer service experience or who have undergone relevant training programs.
International Voice Process Freshers must possess excellent verbal communication skills, problem-solving abilities, and patience when dealing with diverse global customers. They are responsible for understanding and responding to customer queries, managing complaints, and providing accurate information to ensure customer satisfaction and retention.