International Voice Process For MNCs Job Description Template
The International Voice Process role in MNCs involves handling customer inquiries and issues via phone, ensuring timely and effective solutions while maintaining a high level of customer satisfaction. This position requires strong communication skills and the ability to work in a fast-paced environment.
Responsibilities
- Handle inbound and outbound calls to/from international customers.
- Resolve customer queries and issues in a timely manner.
- Provide excellent customer service to ensure high customer satisfaction.
- Document and update customer information in the database.
- Collaborate with other departments to resolve complex issues.
- Adhere to process guidelines and maintain required quality metrics.
Qualifications
- Bachelor’s degree or equivalent experience.
- Excellent verbal and written communication skills in English.
- Prior experience in a customer service role is preferred.
- Ability to handle multiple tasks and prioritize effectively.
- Willingness to work in rotational shifts including night shifts.
Skills
- Customer Service
- CRM Software
- Problem Solving
- Time Management
- Active Listening
- Multitasking
- Microsoft Office Suite
Frequently Asked Questions
An employee in an International Voice Process role is responsible for handling customer inquiries, complaints, and support requests via phone for Businesses operating across multiple countries. They ensure effective communication to resolve issues, provide information, and enhance customer satisfaction, often working in diverse time zones and employing excellent communication skills.
To become an International Voice Process executive in an MNC, candidates typically need a high school diploma or equivalent, strong communication skills, and proficiency in English. Previous experience in customer service can be beneficial. Successful candidates often undergo training programs that familiarize them with company products, communication protocols, and international service standards.
The average salary for an International Voice Process job in an MNC varies based on location, company size, and experience level. Entry-level positions might start with a competitive base salary, while experienced professionals can earn higher wages, with opportunities for bonuses and incentives based on performance. Additional benefits may include health insurance and paid leave.
Qualifications for an International Voice Process role generally include a minimum of a high school diploma or equivalent. Strong English communication skills are essential. While a college degree may enhance job prospects, more emphasis is placed on communication ability, patience, customer service orientation, and flexibility to work in different time zones.
An International Voice Process professional must possess excellent verbal communication skills, patience, and problem-solving abilities to handle diverse customer inquiries. Responsibilities include providing product support, resolving customer issues efficiently, and maintaining high customer satisfaction levels. Professionals must work in shifts and understand cultural nuances to connect effectively with international customers.